What are the responsibilities and job description for the Senior Director, Quality position at Quantix?
Description
The Senior Director Quality Assurance will provide exceptional leadership across the organization and multiple sites.
He / She will be a valued change agent within the organization and support senior leadership in continuous improvement efforts.
He / she will develop and maintain corporate policies and practices to support changes in global quality compliance.
He / she will build and strengthen relationships with regulatory and quality authorities, senior leadership and operating managers, and will provide timely, expert input to deliver innovative strategies that support all service segments within the company.
The Senior Director will manage a group of Quality Assurance professionals who strive to achieve world-class performance for our customers.
Requirements
Essential Duties and Responsibilities :
Lead continuous improvement efforts across the company, assisting senior leadership in setting and achieving quality goals.
Develop quality policies and Quality Assurance department goals aligned with corporate goals.
Establish KPIs in alignment with organizational goals and with senior leadership buy in.
Be a trusted change agent who supports senior leadership in planning and executing improvement initiatives and ensures compliance with ISO and customer quality standards.
Develop and implement a structured, on-going Six Sigma-style Process Improvement Team (PIT) initiative that focuses on improvement opportunities identified by divisional leadership.
Oversee and support PIT efforts and conduct periodic reporting on progress of those initiatives.
Proactively share quality performance results throughout the company, including performance against customer expectations.
Lead / Manage a team of Quality professionals to ensure ISO, NCR and claims management processes are implemented and effective.
Design and execute plan to analyze database of NCRs and use NCR trend information to prioritize process improvement initiatives.
Partner with Sales and Operations to lead customer claims to fast and fair resolutions.
Track and report claims information and trends to divisional leadership and Finance.
Provide proactive reporting on significant claims to Finance and Legal, as warranted.
Ensure that internal, compliance and customer audits are conducted on-time and effectively, and that lessons learned are used to improve processes.
Hire and management 3rd party auditors and consultants selected to assist with quality system compliance audits.
Regularly review and revise SOPs, initiate and recommend training and development to meet standards.
Develop performance management reports to add value and accountability to customers.
Establish a structured, standard Customer Performance Management framework for top tier customers throughout the company.
Ensure that best practices are shared throughout the company and support managers & efforts to adopt those practices.
Work with EHS'S group to ensure compliance with Responsible Care and regulatory requirements..
Serve as a role model in the areas of quality, safety, leadership, teamwork, customer focus, continuous improvement and environmental stewardship to ensure alignment with the company's vision and goals.
Ability to lead with positive influence.
Other duties as assigned.
Requirements and Skills :
Bachelor's Degree7-10 years Supply Chain experience in a fast-paced environment
7-10 years experience in a people leader role
Extensive experience implementing Quality Management systems
Multisite, global leadership experience
Six Sigma, Lean Certification, or similar certification preferred
Ability to collaborate effectively with internal / external customers
Excellent interpersonal and communication skills
Able to focus priorities to best impact quality metrics
Significant experience in leading technical teams
Experience in quality, regulatory and compliance inspections
Ability to think strategically and to influence others
Ability to identify, prioritize, and implement actions to continuously improve operations and systems and manage risks
Appreciation and desire to operate within a digital environment
Proficiency in Global Quality standards
Proven ability to provide strategic guidance to a global quality department
Ability to lead with positive influence
Excellent creativity and problem-solving techniques to implement critical quality assurance strategies and processes
Able to communicate with individuals at any level in the organization
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