What are the responsibilities and job description for the Service Writer Job at Quantix in Morris position at Quantix?
Description
The Service Writer communicates estimates, scheduling, and work details to customers. This requires a firm mechanical understanding of trucks and trailers, along with the ability to communicate the work performed in a knowledgeable and detailed manner.
DUTIES & RESPONSIBILITIES
- Create detailed work orders for Class 8 equipment repairs or maintenance.
- Provide cost estimates and obtain customer approvals for service work. Estimate, schedule, and invoice repairs in a knowledgeable manner.
- Responsible for providing supporting documents to determine warranty coverage.
- Document requests by the customer such as determining method of payment, authorizations, purchase order numbers as required.
- Acquire customer approvals, provide estimates, book & close all service tickets.
- Offer knowledgeable recommendations for additional services and products.
- Maintain detailed records of customer interactions, repairs, and inventory.
- Deliver exceptional customer service to ensure satisfaction and repeat business.
- Communicate well to document enough information to properly diagnose the vehicle.
- Stay informed about semi-trailer parts and repair techniques.
- Schedule preventive maintenance and discrepancies into service center.
Requirements
Firm mechanical understanding of Class 8 equipment.
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