What are the responsibilities and job description for the Tier 1 Technician/Specialist position at Quantum Science Solutions?
Quantum Science Solutions is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. QSS is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Required Skills:
- U.S. Citizenship
- Must have an active/current Top Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability
- 6 years of directly relevant experience
- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
- Experience with monitoring system health and status.
- Experience documenting problems and resolutions through a tracking program.
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
- Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment desired
- Experience with ITIL methodology desired.
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
- Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
- Experience interfacing directly with customer and program management team.
- Experience providing status to program management and input to customer status reports.
Required Education:
- HS diploma
Desired Certifications:
- DoD 8570.1-M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Technical support: 6 years (Required)
Security clearance:
- Top Secret (Required)
Ability to Commute:
- Pensacola, FL 32522 (Required)
Ability to Relocate:
- Pensacola, FL 32522: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000
