What are the responsibilities and job description for the Service Desk Technician position at Quantum Strides LLC?
About the job Service Desk Technician
Location : Minneapolis, Minnesota, 55415 (Onsite)
Job Type : Full time
Job Summary :
The Service Desk Technician serves as the central point of contact in a help desk environment, providing triage and level 1 technical support for computer systems, hardware, and software. This role involves analyzing and troubleshooting issues, escalating complex problems when necessary, and facilitating service requests while ensuring excellent customer service.
Key Responsibilities :
- Provide first-level technical support for computer systems, hardware, and software.
- Diagnose and troubleshoot technical issues remotely.
- Utilize internal technical systems and knowledge base for issue resolution and customer education.
- Escalate complex issues to higher-level support teams as needed.
- Document and track all service requests and resolutions.
- Ensure timely follow-up on outstanding technical issues.
- Assist in system updates, maintenance, and service improvements.
- Maintain a high level of customer service and communication.
Skills & Qualifications :
Preferred Qualifications :
Job Type : Full-time
Benefits :Schedule :
Experience :
License / Certification :
Location :
Ability to Commute :
Work Location : In person
