What are the responsibilities and job description for the IT Technical support position at QuantumBricks?
Key Responsibilities
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve software, hardware, and network issues.
- Install, configure, and update computer systems, software, and applications.
- Assist with setting up accounts, email configurations, and access permissions.
- Maintain accurate records of work performed, issues encountered, and resolutions.
- Educate users on best practices and preventative maintenance.
- Collaborate with the IT team on complex issues and projects as needed.
- Ensure adherence to company IT policies and data security guidelines.
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience: 1-2 years of experience in IT support or a related role.
- Technical Skills:
- Proficiency with Windows, macOS, and/or Linux operating systems.
- Familiarity with Microsoft Office Suite, email clients, and other common business applications.
- Basic understanding of network concepts (LAN/WAN, VPN, IP configurations).
- Knowledge of hardware components, printers, and peripheral devices.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting abilities.
- Patience and professionalism when dealing with challenging issues.