Calibration Field Service Planner Scheduler

Description

Location: Blue Bell, PA HUB, servicing the Mid-Atlantic Region (DE, MD, NJ, PA, VA)

Salary Range: $48,000 to $58,000

COMPANY OVERVIEW
Quantus, Inc. is a Pennsylvania-based leader in Life Sciences Equipment Services, supporting FDA, ISO, and EMA-regulated clients across the Mid-Atlantic and beyond. We keep labs and facilities compliant with top-tier calibration, certification, and validation services. Our team thrives on collaboration, precision, and a passion for delivering first-class customer experiences—and we’re looking for someone like you to join us!

JOB DESCRIPTION
Are you organized, customer-focused, and ready to grow in a dynamic industry? We’re hiring a Calibration Field Service Planner Scheduler to join our Blue Bell, PA team. This role is your chance to work alongside our star Lead Scheduler, Kayla, learning the ropes of coordinating field calibration services for cutting-edge biotech and pharma clients. If you love juggling schedules, solving problems, and keeping people happy, this is the perfect fit.

You’ll manage service requests, plan technician schedules, and ensure everything runs like clockwork—all while getting hands-on mentorship to prepare you for bigger responsibilities as we grow. This isn’t just a desk job; it’s a launchpad to a career in Life Sciences with a team that empowers you to shine.

RESPONSIBILITIES

• Handle incoming service requests (web, email, phone) and log them into our CRM database with precision.
• Team up with customers and technicians to schedule calibration jobs, balancing availability and urgency.
• Assign the right techs and gear to each job, optimizing efficiency like a pro.
• Keep clients in the loop with updates, quotes, and friendly follow-ups that build trust.
• Support our Lead Scheduler, Kayla, by managing orders, tweaking schedules, and troubleshooting issues.
• Use tools like CRM and scheduling software to keep everything organized (we’ll show you how!).
• Spot ways to streamline processes and make our team even better—your ideas matter here.

WHY JOIN QUANTUS?
At Quantus, we don’t just fill roles—we build careers. You’ll work under the wing of Kayla, an all-star scheduler, gaining the skills to take on more as we expand. With mentorship, training, and a supportive team, you’ll grow while making a real impact in the Life Sciences world. Join us and turn your knack for planning into a purpose-driven career!

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

• 401(k) with matching
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Short-term disability (100% covered) discounted long-term disability
• Life insurance
• Paid time off parental leave
• Employee discounts
• Professional development support
• Wellness program

Schedule:

• Monday to Friday, standard hours
• Hybrid option (1-2 remote days) available once fully trained and working independently
• Rare weekend work with overtime pay if needed

Work Location: Based at 3 Valley Square, Suite 120, Blue Bell, PA 19422 (in-person during training, hybrid after able to work independently)

Requirements

• 2-5 years in customer service, scheduling, or a related role—bonus points for technical or field service experience!
• A natural at multitasking and staying cool under pressure, with top-notch organizational skills.
• Comfortable with tech: Microsoft Office (Word, Excel, Outlook) and quick to learn CRM or scheduling tools.
• Strong communicator who can read the room, adapt, and keep customers smiling.
• Problem-solver with an analytical streak and a can-do attitude.
• Valid driver’s license (occasional local travel may pop up).
• Able to pass a drug test and background check.
• Bonus: Familiarity with calibration, GMP, or Life Sciences (not required—we’ll train you).

Salary : $48,000 - $58,000