What are the responsibilities and job description for the Field Technician - Pleasanton, CA area position at Quarterhill?
Overview :
FIELD SERVICE TECHNICIAN
At Quarterhill, a Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent equipment for various clients in the assigned territory. Rotating on-call shifts, travel within a limited territory and overtime hours are available.
Responsibilities : RESPONSIBILITIES :
Customer Service Excellence
- Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
- Provide unparalleled solutions-based service excellence during all interactions with others
- Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting (a web-based service ticket reporting tool.)
Technical Solutions
Safety & Quality
This list of responsibilities might not cover everything you'll end up doing.
Qualifications : QUALIFICATIONS :
Education & Experience
Computer Skills
Other Attributes
Benefits :
We offer a Total Rewards plan designed with you and your familys health and wellness in mind that includes :
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state / provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.
