Systems Engineer

Overview

The Systems Engineer plays a key technical role supporting the design, integration, maintenance, and troubleshooting of our roadside tolling systems. This role requires an understanding of how hardware, software, and network components connect end-to-end. The engineer will work hands-on to resolve issues, support system improvements, and contribute to preventative maintenance strategies.

Responsibilities

• System Integration & Architecture:
• Understand all components of the roadside tolling system—from vehicle detection hardware (cameras, sensors, controllers) to backend processing systems.
• Create and maintain system diagrams, data flow maps, and integration documents.
• Support integration of new hardware, software, and third-party systems, ensuring compatibility and compliance.
• Evaluate system design for scalability, redundancy, and reliability.
• Collaborate with internal teams and vendors to ensure seamless system integration and operation.
• Stay current on industry standards and recommend technical improvements.
• Troubleshooting & Issue Resolution:
• Investigate and resolve hardware, software, and system integration issues.
• Provide hands-on troubleshooting support, including log analysis and equipment diagnostics.
• Work closely with vendors, field technicians, and IT teams to coordinate technical fixes.
• Document incidents, perform root cause analysis, and recommend long-term solutions.
• Preventative Maintenance:
• Develop and maintain preventive maintenance plans for hardware and software components.
• Schedule and support regular inspections, updates, and system checks.
• Monitor system performance and proactively address potential issues.
• Provide technical guidance to field teams for consistent maintenance execution.
• Support planning for system upgrades and equipment lifecycle management.
• Collaboration & Communication:
• Collaborate with project managers to align technical tasks with project schedules and deliverables.
• Coordinate with vendors, field teams, and internal departments to support system installations, integrations, and troubleshooting.
• Clearly communicate technical information to both technical and non-technical audiences.
• Maintain accurate documentation, status updates, and reports on system health and maintenance activities.
• Share technical knowledge with team members and support cross-team learning.
• Continuous Improvement:
• Identify opportunities to improve system performance, reliability, or efficiency.
• Analyze system data to detect trends and recommend preventive actions.
• Research emerging technologies and industry best practices to support system innovation.
  
  

Qualifications

Other responsibilities as assigned.

Required

• Bachelor’s degree in Systems Engineering, Electrical Engineering, Computer Science, or equivalent experience.
• 5 years’ experience in systems engineering, ideally within tolling, transportation, or ITS industries.
• Strong knowledge of hardware (sensors, cameras, controllers) and software (processing, databases, networking).
• Hands-on troubleshooting experience with integrated systems.
• Experience developing preventive maintenance plans and supporting incident resolution.
• Strong communication and collaboration skills.
  
  

Preferred

• Experience in tolling systems or Intelligent Transportation Systems (ITS).
• Familiarity with NTCIP, ISO standards, DSRC, or similar protocols.
• Networking knowledge (TCP/IP, VPN, firewalls) and monitoring tools.
• Systems engineering certifications (e.g., CSEP, PMP).
  
  

Benefits

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program
  
  

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.