What are the responsibilities and job description for the Director, Customer Strategy position at Quartile?
Who We Are
Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300 brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.
Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
Overview
We’re looking for a Director of Customer Strategy to lead a high-performing team of Customer Strategy Managers (CSMs) while strengthening Quartile’s client partnerships at the highest level. This role is perfect for a people leader who’s energized by strategic client conversations, on-site engagements, and turning performance insights into long-term growth.
As a Director, you’ll play a visible and hands-on role with our top clients—joining key meetings, guiding high-stakes conversations, and stepping in as a senior partner to ensure the highest standard of service. You’ll also manage a team of experienced CSMs and/or Associate Directors, helping them grow as strategic advisors while scaling processes and performance across the department.
We’re seeking someone with 3–4 years of people management experience, a strong command of digital marketing strategy, and the ability to lead through influence, insight, and presence—both with internal teams and executive-level clients.
Requirements
Preferred Qualifications
Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300 brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.
Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
Overview
We’re looking for a Director of Customer Strategy to lead a high-performing team of Customer Strategy Managers (CSMs) while strengthening Quartile’s client partnerships at the highest level. This role is perfect for a people leader who’s energized by strategic client conversations, on-site engagements, and turning performance insights into long-term growth.
As a Director, you’ll play a visible and hands-on role with our top clients—joining key meetings, guiding high-stakes conversations, and stepping in as a senior partner to ensure the highest standard of service. You’ll also manage a team of experienced CSMs and/or Associate Directors, helping them grow as strategic advisors while scaling processes and performance across the department.
We’re seeking someone with 3–4 years of people management experience, a strong command of digital marketing strategy, and the ability to lead through influence, insight, and presence—both with internal teams and executive-level clients.
Requirements
- 3-4 years of team leadership experience with a proven track record of coaching and developing high-performing client-facing teams
- 5 years of experience in a B2B, SaaS, digital marketing, or e-commerce environment
- Occasional travel to client on-sites across the US will be required
- Direct experience working with performance marketing platforms (Amazon PPC, Google Ads, Meta), and understanding of key retail/e-commerce KPIs
- Strong analytical skills, with proficiency in Excel (formulas, pivot tables, vlookups) and comfort using data to inform client strategy
- Demonstrated success leading teams focused on client retention, growth, and satisfaction, including ownership of strategic KPIs like churn reduction and upsell achievement
- Strong leadership presence with experience mentoring, handling high-level client escalations, and driving team engagement
- Experience in guiding cross-functional projects and aligning multiple departments (Product, Sales, Tech) to address client and business needs
- Effective communicator with a proven ability to influence, lead strategic conversations, and present to executive-level stakeholders
- Ability to assess and evolve internal processes for team efficiency and scalability
Preferred Qualifications
- Background in a fast-paced, high-growth environment such as a startup or agency
- Google Analytics, Google Ads, or Amazon certifications
- Prior experience with tools such as Salesforce, Power BI, ChurnZero, or other analytics platforms
- Lead a team of 5–7 Customer Strategy Managers and/or Associate Directors, supporting their development, performance, and career growth
- Serve as a senior partner to our most strategic clients—attending high-impact meetings, leading QBRs, and participating in on-site sessions when needed
- Act as a trusted escalation point, guiding your team through complex client challenges and ensuring strong resolution strategies
- Collaborate with senior leadership to shape departmental strategy, process improvements, and operational priorities
- Identify opportunities to grow key accounts through channel expansion, upsells, testing initiatives, and long-term planning
- Partner cross-functionally with Product, Tech Ops, Sales, and senior stakeholders to align on client needs and influence roadmap decisions
- Own and lead internal initiatives that drive scalability, improve service delivery, and strengthen collaboration across teams
- Evaluate team performance using data-driven insights and ensure key metrics (e.g. retention, upsells, client satisfaction) are met or exceeded
- Stay ahead of industry and platform trends, and ensure your team is prepared to translate that knowledge into client-facing value
- Comprehensive Insurance Coverage
- 401K Plan with Employer Match
- Generous Paid Time Off (24 Vacation days, 7 Sick days, 12 Company Holidays, Summer Fridays)
- Company Laptop additional tech accessories
- The base pay for this position is targeted at $105,000 - $120,000 per year
Salary : $105,000 - $120,000
