Maitre D - Mijo Modern Mexican

Job Summary

A Maitre d’ is a key figure in the hospitality industry, responsible for ensuring the smooth running of a restaurant or dining establishment. The role involves managing the front of house operations, providing exceptional customer service, and maintaining a welcoming and professional atmosphere.

Responsibilities

• Customer Service: The Maitre d’ is responsible for greeting guests, seating them promptly, and ensuring their dining experience is enjoyable. They must be knowledgeable about the menu, specials, and any dietary restrictions or preferences.
• Reservation Management: The Maitre d’ is in charge of managing reservations, updating waitlists, and communicating any changes or cancellations to guests.
• Staff Coordination: The Maitre d’ must oversee the work of the front of house staff, including hosts, servers, and bartenders, to ensure efficient service and guest satisfaction.
• Problem Solving: The Maitre d’ is responsible for addressing any issues that may arise during a guest’s visit, such as food complaints or seating disputes, and finding a satisfactory resolution.
• Maintaining Atmosphere: The Maitre d’ is responsible for creating and maintaining a welcoming and professional environment, ensuring that guests feel comfortable and well-catered to throughout their dining experience.

Requirements

• Excellent Communication Skills: The Maitre d’ must possess strong communication skills, both verbal and written, to effectively interact with guests, staff, and management.
• Attention to Detail: The role requires a high level of attention to detail, ensuring that all aspects of the guest experience are carefully managed and executed.
• Multitasking Abilities: The Maitre d’ must be able to manage multiple tasks simultaneously, such as seating guests, coordinating staff, and handling reservations.
• Leadership Skills: The Maitre d’ must possess strong leadership skills to effectively manage and motivate the front of house staff.
• Flexibility: The role requires flexibility in terms of work hours, as the Maitre d’ may be required to work evenings, weekends, and holidays.