What are the responsibilities and job description for the Bartender position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
BARTENDER
The Bartenders provide exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre-requisites of the job. Preparing and serving drinks, serving food, and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, salesmanship, timeliness, and being a team player are the values that make our bartenders and the property successful. Responsible for performing all duties according to the Queen's policies, procedures, and Internal Controls, and state alcohol laws.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Participate regularly in departmental and company meetings
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.
- Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.
- Must have strong knowledge of spirits, wines, beers, and mixed cocktails
- Properly operates the point of sales system and accounts for all service items by ringing them into the system and maintain a balanced cash drawer.
- Understands salesmanship and customer service is what makes this position successful for the company and the team member.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Sets and Keeps restaurant/bar, storage, and surrounding work area clean, stocked, organized, and safe.
- Serves Food/Drink, greats and seats guests, busses, and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Knows and complies with all rules, regulations and policies of the food and beverage department
- Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must abide by all state and local liquor laws
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Other duties as assigned
QUALIFICATIONS
- 1 year Bartender experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must be 21 years of age or older
- Must have basic mathematical skills
- Must be able to work Weekends, Nights, and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain an RV Servers Permit
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
