What are the responsibilities and job description for the Cage Supervisor position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Personal Time Off
CAGE SUPERVISOR
The Cage Supervisor oversees the operation of the cage department. Assists the Cage Manager in overseeing the successful operation of the cage and ensures quality guest service and a favorable gaming experience for guests. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Ensure consistent high-quality service to all our team members and guests.
- Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Provide hands-on leadership to the cage department and supervise all cage activities during assigned shift.
- Perform vault responsibilities and job duties of cage cashier and vault cashier as needed.
- Appropriately use all related equipment and cash handling systems.
- Ensure compliance with Internal Controls in all transactions and activities.
- Maintain monetary and paperwork accuracy and efficiency within department/property standards.
- Track and complete all government reporting.
- Monitor staffing levels to ensure budgetary compliance.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ensure satisfaction to guests.
- Follow lawful directions from supervisors.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
QUALIFICATIONS
- A high school diploma or GED equivalent is preferred.
- At least one year of experience cashiering is preferred, preferably in casino cage cashiering.
- One to three years of experience performing and managing duties of cage department personnel or equivalent work experience is preferred.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Must be able to obtain and maintain a Louisiana Gaming License.
- Gaming industry experience is preferred.
- Must be at least 21years of age.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
