What are the responsibilities and job description for the Dealer position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Flex Time Off
DEALERS
Dealers are to deal assigned table games accurately and in a professional manner according to company policies, procedures and in compliance with gaming regulations. To maintain control of the assigned table game at all times and ensure quality guest service and a favorable gaming experience for guests. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Must be proficient in dealing Blackjack and all novelty games offered.
- Deal the game and monitor the monies of the table at all times.
- Control gaming cards and equipment.
- Use table, shoe, and paddle correctly.
- Monitor guest play for cheating scams and suspicious variations in play.
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
- Answer questions about game rules and casino policies.
- Complete all government reporting.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
QUALIFICATIONS
- A high school diploma or GED equivalent is preferred
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Gaming industry experience is preferred.
- Must be able to obtain and maintain a Louisiana Gaming License.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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