What are the responsibilities and job description for the Players Club Representative (Part-Time) position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Personal Time Off
PLAYERS CLUB REPRESENTATIVE (Part-Time)
Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Responsible for assisting with reservations for events, promotions and guest accommodations.
- Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
- Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
- Ability to understand and use casino tracking programs.
- Provide valuable feedback on guest preference and their expectations.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel and restaurant reservations for guests upon request.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
QUALIFICATIONS
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- A high school diploma or GED equivalent is preferred.
- Must possess excellent guest service skills to effectively deal with guests.
- Must be able to obtain and maintain a Louisiana Gaming License.
- Must be at least 21 years of age.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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