What are the responsibilities and job description for the Cocktail Server position at Queen Miami Beach?
The Cocktail Server is expected to surpass customer expectations and provide an excellent experience through attentiveness and
professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The cocktail server must be able to
communicate with the guests efficiently and effectively in order to provide a one-of-a-kind experience that will ensure a guests return.
The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner
while maintaining a clean work area in accordance with company standards and procedures.
Responsibilities:
- Welcome and acknowledge all guests according to company standards
- Remains attentive to the guest’s needs throughout the entire visit and dining experience by adhering to, or exceeding service
standards as established by the restaurant at all times
- Provides professional, competent, knowledgeable and prompt service to guests at all times
- Anticipates guests needs, respond promptly and acknowledge all guests
- Must display the ability to guide guests through menu items and structure selection to assure guests have the best possible experience throughout their visit, using a professional manner and utilizing suggestive selling and upselling techniques
- It is expected that a server has complete food and beverage menu knowledge at all times and continuously stays on top of menu changes
- The daily duties include continuous knowledge of menus and specials, including describing the selection of food & beverage offered
- Must be able to communicate vivid descriptions of each item’s origin, taste, dietary restrictions, allergies content and preparation methods
- Must acquire broad understanding of menu composition and thereby suggest appropriate dishes ensuring guest satisfaction
- Must have extended knowledge of all premium liquor, beers and non-‐alcoholic selections and know the correct glassware and garnish of each drink
- Ensure uniform and personal appearances are clean and professional at all time. Please refer to Uniform Policy and SOP for details pertaining to handling of uniform
- Must maintain confidentiality of proprietary information, and protect company assets
- Completes all restocking and cleaning duties by performing opening and closing side work as instructed
- Check assigned station/tables prior to opening for cleanliness of tables, chairs, and surrounding areas including floor areas
- Obtains a proper form of payment from guests and ensures that every check presented to guest is returned back with a signature
- Abiding by Mr. Hospitality’s standing operation procedures in regards to all cash handling and procedures.
- Must at all times follow company standards when interacting with guests, such as correct handling of service charges.
- Must ensure to notify guests about service charge inclusion to final check
- Maintains a friendly, cheerful and courteous demeanor at all times