Manager, Recreation Sport and Club Programs

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Competition Number: J0225-0408

Position Title: Manager, Recreation Sport and Club Programs

Position Number (Final): 00507103

Employee Group: Support Staff

Job Category: Athletics and Recreation

Location: Kingston, Ontario, Canada (On-site)

Salary: $72,485.00 - $89,941.00/Year

Grade: 09 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Shift: 7 Monday - Friday

Number Of Positions: 1

Additional Information

We will begin reviewing applications on April 14, 2025. This opportunity will remain open for applications until the role is filled.

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

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We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Job Summary

Reporting to the Director, Recreation and Active Living (Director), the position provides the leadership, development, and day-to-day management of the programming and services encapsulated in the broad spectrum of recreation sport and student-led club experiences within the Department of Athletics and Recreation (A&R) and the Recreation and Active Living Unit. The design, development, and delivery of recreation sport and club programming encompass sport program experiences from Open (Drop-In & Facilitated) Recreation, Intramural Sport leagues, tournaments, and events, the student-led Recreation Sport Clubs, and related sport and activity instructional programming. Working in collaboration with the Director and members of the Recreation and Active Living unit, the incumbent is responsible for the planning, coordination, and delivery of operational and logistic support to this broad spectrum of recreational sport programs which serve the campus and the community with diverse, relevant, and innovative opportunities for physical activity, competition, health, and wellbeing in sport and recreational pursuits, and contribute positively to the campus culture and sense of belonging and social connectedness.

The incumbent works closely with key staff within A&R and in close collaboration with staff across the Division of Student Affairs, Faculties and Departments across the University to develop and implement programs and services that provide experiences to support participation and enhancements to wellbeing, promote leadership and personal development, foster engagement, create awareness of relevant social issues, build community resources and further a department culture that is safe, welcoming, inclusive and considers the whole student and their diverse identities, perspectives and experiences.

The role will provide leadership and direction to ensure compliance with relevant sport policies, procedures, and regulations, development, and evaluation of innovative programs and services to support the annual operations, financial planning, facility use management, and the allocation of resources to support the recreation sport and student-led club programs. The role supports the planning, development, and implementation of a wide range of programs, events, initiatives, and services that requires extensive collaboration with a broad range of constituents including student leaders and staff, coaches, student athletes, alumni, all A&R personnel, as well as key campus, community and sport partners including external facilities and program providers, program and sport & recreation staff at peer institutions in the NIRSA network and at the Ontario University Athletics (OUA), U SPORTS, and other sport governing bodies and leagues.

The successful candidate must value diversity of experiences and perspectives and will play a significant role in supporting and enhancing A&R’s Safe Sport, Indigenization, Equity, Diversity, Inclusion, Accessibility, Anti-Racism (I-EDI-AA), and community building efforts, actions, and initiatives.

In conjunction with other members of the Recreation and Active Living Unit, the incumbent supports the campus and department vision of advancing, encouraging, and supporting a culture of wellbeing for all who live, learn, and work at Queen’s University. Queen’s has adopted the Okanagan Charter and is implementing the Queen’s Campus Wellbeing Framework that act as inspirational and informative foundations for our programs, services, and supports to enhance active living pursuits, inspire leadership, foster a sense of belonging and impact student and participant success, health, and wellbeing.

Note: Ability to work a flexible work schedule and hours is required. Evening and weekend hours will be required as a part of the regular work week.

Job Description

KEY RESPONSIBILITIES:

Program Management & Development

• Plans, develops and implements a framework of programs and services which promote, serve, and support participation in sport and physical activity across the spectrum of sport experiences in open recreation, intramural leagues, tournaments, and events, student-led recreation club and instructional programs to enhance and support student wellbeing, sense of belonging, satisfaction, and success. This includes developing resources, training, performance tracking, program evaluation and assessment, and day-to-day monitoring and management to assist in achieving required standards, and enhancing campus life by creating relevant, diverse, innovative, and dynamic opportunities for physical activity and participation in sport and related activities.
• Plans, develops and implements annual and long-term strategic planning, budgeting, workforce planning, coach/employee selection and day-to-day operations of the Recreation and Active Living unit with respect to the broad spectrum of recreation sport and club programs as approved by the Director.
• Develops, monitors, and evaluates all relevant program metrics and outcome measures, including budget preparation, monthly and quarterly financial reviews; providing deviation reports, working closely with finance and administration on all aspects of budget, analysis, purchasing, financial management and reporting for all assigned program accounts.
• Measures effectiveness and efficiency of programs, initiatives, reinforcing department’s vision into all areas of program development, administration, financial success and customer support and service to achieve objectives, monitoring tends and adjusting programs to be relevant and supportive to the diverse needs and opportunities of the campus community.
• Creates awareness and personal development opportunities on relevant society and sport issues that builds community and furthers the development of a culture that is safe, welcoming, inclusive, and responsive to our campus and sport/athletic climate.
• Represents A&R by providing leadership and collaboration with others, on the promotions and integration of diversity and inclusivity strategies and initiatives into A&R programming and workplace.
• Collaborates with team and other A&R staff, and subject matter experts on the delivery of education/awareness materials that supports Queen’s and A&R culture in sport participation.
• Leads and directs committees, task forces, working groups that support the enhancements of A&R programs and services.
• Manages recreation sport and club operations and logistics to support elements of the program plans on an annual basis, including scheduling (weekly participation, practices, competition, travel, facility), equipment/technology acquisition, club reserve planning, etc. Prepares updates, reports and performance summaries based on established targets and key performance indicators.
• Leads and directs all recreation sport and club leadership programs and initiatives, serving as the primary liaison and resource for intramural and student club leaders. Maintains and develops student-based resources (i.e. websites, handbooks, guidelines for participation and behaviour, orientation presentations, education resources, etc.).
• Maintains up-to-date knowledge on emerging trends, policy development, sport culture, research best practices in delivering innovative and relevant programs that impacts students. Communicates and liaises with professional organizations and peer institutional colleagues to expand and enrich student development and experience (at Queen’s and across the sector). Participates in relevant professional development seminars and conferences.
• Participates in the planning, coordinating and staging of various activities and events hosted by the unit or department (events and tournaments, Championships, athlete and student-leader recognition, major program promotional events, etc.)
• Participates in the investigative, procedural, and decision-making processes required for the implementation of the Department’s Non-Academic Misconduct policy and the processes required for compliance/appeals with University
• Other duties as assigned by the Director.
  
  

Resource Management

• Participates in and contributes to meetings with regards to strategic planning, budget/financial, and human resources.
• Assists in identifying departmental financial and support service requirements, determine annual performance and program targets, develop mechanisms for planning, implementation, and evaluating programs and services. Monitors and reports on unit and program participant and financial performance using financial tracking and program satisfaction tools and metrics and provides escalation/recommendations to the Director.
• Manages aspects of the Athlete Information Management System (AIMS) for the department, and systems for recreation program management (eg. Innosoft Fusion, IMLeagues, budgeting software, etc.)
• Prepares and presents annual reports for multiple internal audiences, analyzes data, recommends changes/enhancements to programs and/or new resources for continued improvement.
• Manages the monitoring, implementation (including financial transactions and unit/sport-specific templates) and reporting of the approved Unit budget.
  
  

Human Resources

• Promote a culture of service and inclusion that embodies A&R values, with commitment to the university’s equity, diversity, inclusion and accessibility initiatives designed to foster a welcoming work environment for individuals with diverse backgrounds and identities.
• Manages and supervises assigned Program Coordinator(s) and other full-time and casual staff and volunteer positions with the Recreation and Active Living unit. Establishes workflow, goals and priorities as appropriate.
• Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance, and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
• Leadership and responsibility for the club executive and club instructional and/or coaching staff and volunteer workforce, working closely with Human Resources on all forms, contracts, budget validation on salary/honorarium payments, orientation materials, CPIC and VSC, training records. Plans and delivers student leader and staff meetings, conducts orientation sessions for all part-time instructors, schedules meetings to discuss performance on a regular basis, provide feedback and identify areas of further training and improvement.
• Trains and supports casual staff, mentors, and other staff involved in program areas.
• Manages performance by establishing performance standards, reviewing, and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assesses staff and program/club leader training and development needs and ensures that employees receive training required to improve and sustain successful performance.
• Investigates, addresses, and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge, and probationary termination.
• Mentors student employees, appointed instructional or coaching staff, and club leaders in job competencies and other transferable learning.
  
  

Required Qualifications

• Post-secondary degree completion in Kinesiology, Recreation, Physical Education, Sport Management, Health Promotion/Studies, Business Administration/Commerce, or other relevant field of study. A Master’s degree would be considered an asset.
• A minimum of 5 years of successful sport management, educational program development and/or administration as relatable.
• Previous experience in health promotion, wellness/wellbeing policy actions, frameworks and strategy an asset.
• Demonstrated working knowledge in a sports environment with recreational league and playoff scheduling, coordination and/or administration.
• Familiarity with NIRSA, Parks and Recreation Ontario, and the provincial and national sporting environments an asset.
• Demonstrated supervisory experience with the ability to motivate and lead employees and volunteers.
• Familiarity with connecting support services in a health context.
• Human resources management experience including recruiting, training, discipline, etc., organizing a large volunteer/casual work force.
• Valid Province of Ontario Class G Driver’s License.
• Satisfactory Criminal Records Check and Vulnerable Sector Check required.
• Consideration will be given to an equivalent combination of education and experience.
  
  

Special Skills

• Strong customer service orientation with a demonstrated passion for the university and its people, capable of effectively dealing with a wide variety of constituents.
• Strong interpersonal skills, creativity, collaboration, and consensus building skills.
• Ability to effectively manage change effectively, high degree of risk management assessment and implementation.
• A high degree of independence, resourcefulness, and initiative with respect to program design and delivery, allowing initiatives to develop with flexibility, quickly and appropriately.
• Ability to manage change effectively.
• Ability to analyze complex situations and determine the appropriate course of action to reach a resolution, using appropriate discretion, sound professional judgement and solid decision making.
• A leader who will encourage an organizational culture that is welcoming, inclusive and considers the whole student and their diverse identities, perspectives, and experiences.
• Leadership ability to encourage an organizational culture predicated on the principles of ethical sport and fair play, academic success and holistic student-athlete leadership and development.
• Proficient knowledge in a variety of computer software packages, specifically Microsoft Office (Word, Excel, PowerPoint). Previous work experience in Recreation Software Management platforms (e.g. Innosoft Fusion, ActiveNet, or others) considered an asset.
  
  

Decision Making

• Recommends strategies that support the A&R strategic framework and goals.
• Prioritize time and duties to ensure work coming from multiple sources is completed within the required deadlines.
• Makes daily operational decisions and determines appropriate solutions.
• Develops and recommends budget allocations related to programs and services; thorough analysis and monitoring of program finances and budget, adjusting as required.
• Decides on most effective method of achieving goals and objectives within available resources.
• Determines direction and priorities for programs within unit, including optimum delivery methods.
• Determines allocation of work and resources to ensure smooth delivery of services and programs.
• Makes decisions regarding short-term and long-term program goals, priorities, objectives and learning outcomes, including optimal delivery methods.
• Determines content, structure and delivery methods for student training and programming.
• Determines strategy and methods for maintaining strong and positive working relationships, including identification and engagement of appropriate stakeholders and partners.
• Determines policy and partner relationship guidelines; proposes amendments to further the goals and strategies for departmental growth.
• Determines the appropriate content and tone of proposals, briefs, and reports written for academic and administrative stakeholders.
• Determines when situations warrant consultation with the Director or Executive Director.
• Makes decisions on the scheduling priorities of recreation sport leagues, recreation clubs, open recreation times, and events/tournaments consistent with written Department policies.
• Evaluates job candidates and makes effective recommendations on suitable hires.
• Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
• Assesses investigation outcomes of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.
• Decisions on prioritizing one’s own duties and responsibilities.
  
  

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

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