What are the responsibilities and job description for the Store Manager position at Queens Center?
Overview
We are seeking a dynamic and results-driven Store Manager to lead our retail team. The ideal candidate will be responsible for overseeing daily operations, driving sales performance, and ensuring exceptional customer service. This role requires strong leadership skills, a keen understanding of retail sales, and the ability to foster a positive work environment. The Store Manager will play a crucial role in achieving store goals while maintaining high standards of operational excellence.
Responsibilities
- Lead and motivate the store team to achieve sales targets and enhance customer satisfaction.
- Oversee daily store operations, including inventory management, merchandising, and staff scheduling.
- Implement training and development programs to enhance team performance and promote career growth.
- Monitor and analyze sales metrics using retail math to identify trends and opportunities for improvement.
- Maintain administrative tasks such as payroll processing, budgeting, and reporting.
- Ensure compliance with company policies and procedures while fostering a safe shopping environment.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilize effective phone etiquette when communicating with customers and vendors.
Experience
- Proven experience in retail sales management or a similar leadership role is preferred.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent math skills for managing budgets, sales reports, and inventory levels.
- Demonstrated ability to train and develop staff through effective coaching techniques.
- Proficient in administrative tasks related to store operations.
- Exceptional communication skills with a focus on customer engagement and relationship building.
- A passion for retail with the ability to sell products effectively while promoting brand likeness
- Retail Loss Prevention knowledge
- Bachelor's degree in Business or 1 Year Leadership Experience Preferred
- Spanish Speaking preferred