What are the responsibilities and job description for the Case Manager, Learn & Earn position at Queens Community House?
About Queens Community House (QCH) :
Queens Community House (QCH) is a multi-site, multi-service settlement house dedicated to serving the vibrant and diverse population of Queens. Through a wide range of programs and services, we empower children, youth, adults, and older adults to enrich their lives and build healthy, inclusive communities. Our mission is rooted in social justice, and we are committed to individual empowerment and community well-being.
We welcome individuals with diverse backgrounds and experiences who are inspired by our mission to join us in making a meaningful impact.
About the Role :
We are seeking a Case Manager to join our team at Epic High School – North. In this vital role, you will work closely with participants to identify barriers to success, develop individualized plans, and support students in achieving their personal, educational, and career goals.
As a Case Manager, you will :
Provide one-on-one counseling.
Connect participants with supportive services.
Monitor progress and advocate for students when needed.
Foster trust and accountability to empower students to build confidence and resilience.
This position reports directly to the Learn & Earn Program Director.
Key Responsibilities : Case Management
Develop individualized service plans with participants, outlining postsecondary goals and short-term / long-term objectives.
Conduct objective assessments to determine intervention levels using the MTSS tracker.
Administer QCH’s Self-Assessment survey biannually, creating SMART goals with participants.
Perform regular attendance outreach, including home visits.
Provide follow-up services for 35 program alumni annually for up to 12 months post-graduation.
Connect participants with QCH wraparound services and external support networks.
Academic Collaboration
Act as a liaison between students and teachers to monitor academic progress and facilitate structured meetings.
Regularly track and review grades and attendance with students.
Family & Community Engagement
Maintain regular communication with parents / guardians to support participants’ success.
Facilitate access to community resources and referrals as needed.
Administrative Responsibilities
Maintain accurate case files and document student interventions using DYCD Connect and Salesforce.
Participate in supervisory and program meetings, organization-wide meetings, and professional development sessions.
Attend parent-teacher conferences and other school-related events.
Program Development and Recruitment
Recruit 35 WIOA-eligible juniors and 35 WIOA-eligible seniors under the guidance of the Program Director.
Collaborate with teachers, guidance counselors, and DOE staff to identify and recruit at-risk students.
Refer participants, alumni, and families to QCH’s Pathways programming for additional support and resources.
Qualifications : Required :
Bachelor’s degree in psychology, education, social work, or a related field.
Minimum of 2 years of experience working with youth, ideally in a NYC high school setting.
Proficiency in computer applications and data entry systems.
Full-time availability with flexibility for school events, home visits, and training sessions.
Preferred Skills and Qualities :
Strong communication and interpersonal skills to engage youth, families, and community partners.
Attention to detail with experience in accurate data tracking using DYCD Connect and Salesforce.
Proficiency in Microsoft Office Suite.
Workshop facilitation experience for youth audiences.
Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
Experience building partnerships with local businesses, schools, and community organizations.
Passion for youth development and commitment to QCH’s mission of building inclusive communities.
What We Offer :
Queens Community House provides a competitive salary commensurate with experience, along with a comprehensive benefits package, including :
Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Paid Family Leave (supplemented for full pay during approved leave)
403b Retirement Plan
Up to 27 days of annual leave (17 days in the first year) and 12 sick days
Specified Federal Holidays off
Professional development, training, and networking opportunities
Equal Opportunity Employer :
Queens Community House, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
We foster a drug-free workplace and invite those inspired by our mission to apply.
