Cash Service Specialist

Job Description

The Cash Services Specialist is responsible for the replenishment and settlement of the bank's fleet of ATMs and ITMs. This includes partnering with branch staff and external security providers to complete dual control cash replenishments.

Cash replenishments will consist of onsite preparation of cash cassettes to add to machines, as well as counting and balancing the cash residuals and checks removed from machines. The specialist will also maintain the coin and receipt paper in the machines.

In addition, specialists will update machine totals and bill/coin counts. They may be required to pull checks from machines as needed. Machines should be serviced to have minimal customer impact.

Specialists will review historical data to determine trends in machine usage and assist with adjusting cash loads and cash ordering for machines.

Key Responsibilities

• Prepare cash to be added to ATMs and ITMs.
• Remove, count and balance cash residuals.
• Accurately update machine totals.
• Maintain security awareness and dual control at all times.
• Secure cash and checks at all times.
• Complete emergency check pulls as needed.
• Clean and disinfect machines.
• Replenish receipt paper as needed and ensure that adequate supplies are available.
• Adjust cash loads based on machine usage.
• Review vault levels and determine cash order.
• Act as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
• Ability to count, add, subtract and balance columns of numbers.
• Daily travel to locations throughout the bank's footprint is required.
• Perform other duties as assigned.

Personal Characteristics

• Must be organized and have attention to detail.
• Problem resolution and troubleshooting.
• Unquestionable ethics, integrity, and values.
• Ability to work at a fast pace, multi-task, work well individually and in a team environment.
• Must be flexible.
• High level of energy, passion, adaptability, versatility, and commitment to excellence.
• Team player with the ability and willingness to work collaboratively with internal business partners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Must have the ability to stand, walk, and bend for many hours. Must have the ability to perform repetitive motion for long periods of time. This position may require lifting and installing equipment, sitting, standing, walking, bending, and kneeling.

Must be able to lift heavy objects up to 30 lbs. Must be able to ride in a car for up to three hours at a time.