Relationship Liasion

Queenstown Bank is Celebrating 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary: Provide primary customer support by servicing the needs of existing and prospective customers and providing assistance during loan application process, answering questions for customers and providing follow-up as needed.  Act as an additional point of contact for the Relationship Manager for all loan portfolio customers. 

 Duties and Responsibilities:

• Act as liaison with other departments to ensure timely workflow of document production for loans and proper management of loan portfolio.
• Coordinate processing of loan application, documentation, booking and processing loans. Coordinate clearance of delinquent documents and other exceptions with appropriate department. Coordinate the loan closing/settlement ensuring all documentation is completed on a timely basis.
• Independently call on customers, in person and on the phone, to build strong customer relationships, analyze service enhancements and determine service needs.
• Monitor Portfolio Loan activity and takes action to correct if deemed necessary.
• Provide service support to relationship managers for the purpose of resolving performance/account problems. Handles a variety of customer inquiries regarding accounts (i.e. forced placed insurance, short payments, missing documentation, appraisal payments, etc.).
• Maintain customer portfolios to ensure proper service is provided and required regulations are met.
• Analyze customer transaction activity to make recommendations for appropriate products. 
• Support the deposit servicing needs of customers, including opening, closing and transferring DDA accounts. Control overdrafts and account delinquency. 
• Maintain credit files. Process requests for research, corrections, loan payments, loan advances, collateral releases, wire transfers and credit inquiries.
• Keep abreast of product lines, internal policies and procedures, and external regulations that may impact services.
• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
• Adheres to Company’s Safety and Security Policies and Procedures.
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Performs other duties as assigned by management.

 Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• Bachelor’s degree preferred. 
• Minimum of 4 years banking experience or a minimum of 8 years related-banking experience in lieu of a degree
• 3 years retail / commercial / corporate credit loan processing experience
• Proficient computer skills, including Microsoft Word and Excel
• Knowledge of bank policies, procedures, and banking regulations are required.
• Knowledge of financial statements and loan documentation
• Ability to work as a team member
• Excellent customer service skills
• Sales ability
• Excellent administrative skills
• Ability to manage multiple projects
• Organizational skills
• Professionalism
• Ability to build relationships with customers and discuss loan options and process

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to customer locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers

 Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1^st of the month following 30 days of employment 
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday) 
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance 
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

 Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Level of position is determined based upon qualifications.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

 Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.