Teller

Queenstown Bank is Celebrating 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary:

This position is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank.

Duties and Responsibilities:

• Receives retail and commercial deposits.
• Cashes checks, savings withdrawals and U.S. Savings Bonds.
• Accepts loan payment and utility payments, makes cash advances, handles change orders, issues Official checks.
• Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.
• Makes decisions when questionable items are presented for cashing.
• Examines documents for endorsements, and issues receipts as applicable.
• Recognizes situations where a hold is warranted to ensure collectability of funds.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking, and other account related issues.
• Resolves problems within given authority.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff, and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works toward branch goals to achieve or exceed branch growth potential.
• Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
• Adheres to Company’s Safety and Security Policies and Procedures.
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Performs other duties as assigned by management

Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.