Cash Applications Analyst

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000 customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

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The Cash Applications Analyst will be responsible for the appropriate application of customer payments received, primarily through working the customer case queue. In performing his/her duties, the Cash Applications Analyst will need to be proficient at researching unapplied payments, communicating with customers to fully identify and resolve the issue, and working effectively cross-functionally across other Quench teams, such as Care and Collections. Additional responsibilities may include: working with customers to correct their payment processes (i.e. coordinate with customers to update bank information; remind customers to send in remittance details for electronic payments), facilitate customers who wish to switch payment methods (i.e. from non-electronic to electronic; auto-pay), work with internal collections team to verify or obtain remittance details, and other related ad hoc projects.