What are the responsibilities and job description for the Anatomic Path Support Representative III position at Quest Diagnostics?
Overview
Anatomic Path Support Representative III - Oklahoma City, OK - Monday - Friday 8:00AM-5:00PM
The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.
Pay Range: $17.20 per hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical/Dental/Vision for FT employees who work 30 hours
- 15 PTO days first year
- Paid Holidays
- Annual Bonus Opportunity
- 401(k) with matching contributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30 hours
- Opportunities for career advancement
- Training provided!
Responsibilities
- Able to perform all duties of an AP Support Rep II.
- Provide QA/QC support
- Provide training to newly hired employees, as needed
- Monitor and manage TIQ process
- Process and manage send out testing
- Manage and respond to problem tracking incidents
- Monitor and manage pending lists
- May administer and track approved release of AP materials according to corporate policy
- May document client calls as indicated in corporate AP Report Notification policy
- Handle escalated calls and follow up with clients
- Resolve complex customer and AP support issues
- Cross training in both cytology and pathology support tasks
- Participate as a team member in department process improvement activities
- Ensure compliance with all local, federal, CLIA and CAP regulations.
- Other duties, as assigned by supervisor.
Qualifications
QUALIFICATIONS
Required Work Experience:
3 years of related experience
Preferred Work Experience:
Quest LIS knowledge
Physical and Mental Requirements:
Must be able to sit and/or stand for long periods of time.
Knowledge:
Knowledge of medical terminology
Skills:
- PC skills, to include MS Office
- Strong data entry skills
- Good clerical, organizational, problem solving, phone and communication skills
- Leadership skills
EDUCATION Bachelor’s DegreeHigh School Diploma or Equivalent(Required)LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-71546
EEO
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Salary : $17
