Branch Manager II - Exam One

Overview

Branch Manager II - Exam One - Phoenix, AZ - Monday to Friday 8:00AM-5:00PMResponsible for overseeing the overall operations of their respective ExamOne branch office(s), with revenue typically between $1M - $2M annually. 

Pay Range: $58,656 per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30 hours • 15 PTO days first year• Paid Holidays• Annual Bonus Opportunity • 401(k) with matching contributions• Variable compensation plan (AIP) bonus• Employee Stock Purchase Plan (ESPP)• Employee Assistance Program (EAP)• Blueprint for Wellness• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30 hours • Opportunities for career advancement • Training provided!

Responsibilities

• Recruiting examiners, or any other collection site, to ensure that coverage is adequate for all types of collections that may take place in their defined geography. This will be measured by the office regularly exceeding the time service goal set forth for the company and will be reviewed quarterly. 
• Effectively manage KPI’s for each respective territory , including such things as quality and turn-around-time (TAT). 
• May have responsibility to manage more than one office location. 
• Preparing examiners, or any other fixed collection site, to perform high quality and error free collections for any type of collection that the office is asked to perform. This will be measured by the office exceeding the quality goal set forth for the company and will be reviewed quarterly. 
• Managing their office's operational expenses to ensure that the branch meets its financial expectations. This will be measured by the office exceeding their budgeted operating margin goal as well as any other goals for initiatives that impact their operating margin and these will be reviewed quarterly. 
• Training employees on company operations and initiatives to ensure that the company's strategy is being executed by the respective branch office. This will be measured by the office's ability to exceed the defined operational goals and these will be reviewed quarterly. 
• Coordinating and communicating with the sales representative, intern or remote sales support for the office on a regular basis as defined by the respective Field Leader to ensure that the branches operations are exceeding the client’s expectations. 
• Ensuring that staff has a training and development plan, with an emphasis on CRM, and that these plans are being actively worked on though out the year. This plan will be developed with the assistance of their respective Field Leader who will be monitoring the staff's execution of it. Exceeding these development goals will be a pre-requisite for advancement. The branch manager will have a training and development of their own with the same expectations. 
• Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Interviewing, hiring, and training or causing the training of employees within assigned unit, department or group. Ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months. 
• Timely and accurate submission of information in accordance with the ExamOne Time and Attendance Tracking policy. 
• Ensuring that the needs and requests of clients and ExamOne management and staff are responded to in a professional and expedient manner. This will be measured by responding in the time frame expectation established for a given group. 
• Observing all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training. 
• Any other requests to train or mentor collectors, staff, peers or others as requested by the respective Field Leader. This may require travel outside of the office's defined geography. 
• Any other requests to support the Insurer and Employer Services division as requested by the respective Field Leader. 
• Other duties as assigned by the respective Field Leader 

Qualifications

QUALIFICATIONS

Required Work Experience:  

• 3 years of supervisory experience in a related field. 
• 3 years experience in client services operations or customer service processes required. 

Preferred Work Experience: 

Past experience as an ExamOne Branch Manager preferred.   

Physical and Mental Requirements:  

• Ability to lift 25 lbs. 
• Ability to sit, squat, reach, bend 
• Ability to operate telephone, cell phone, fax, scanner, i-pad, computer 
• Mental and physical capacity to work 8 hour days 

Knowledge:  

Proficiency with personal computer applications, including Microsoft Office and Internet Explorer 

Skills:  

• Quality Decision Making  
• Drive for Results 
• Customer Focus 
• Composure 
• Integrity and Trust 
• Directing Others 
• Action Oriented 
• Possess strong Ethics and Values 
• Motivating Others 
• Dealing with Ambiguity 

EDUCATION Bachelor’s Degree(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-78307

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Salary : $2 - $58,656