Overview :
Business Strategy & Transformation Leader (Sr Director) Exam One
Recognized by FORTUNE magazine as one of the Worlds Most Admired Companies, Quest Diagnostics ( www.QuestDiagnostics.com ) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE : DGX) and included in the Dow Jones Sustainability World Index, with 2023 revenues of $9.25 billion.
The Role
We are seeking a transformative, innovative, creative Senior Director who is results-driven, growth focused, strategic, customer-focused, and people focused. Must be continuous improvement and process excellence focused with ability to build and transform and a large scale, profitable business. Need a leader who delights strategic customers and inspires people to achieve transformational change. Must have track record of leading a large, complex business and delivering superior financial and business results. The role requires an accomplished leader who can develop strategy, execute and transform.
Preferred work location is Lenexa, KS (Kansas City) but are open on other locations for the right candidate . The role is hybrid.
The Senor Director is a key member of the leadership team, driving an end-to-end analysis of the Exam One Business Operations & performance measures, identifying cross-functional system view of opportunities for profitable growth, and driving business transformation leveraging the Quest Management System (QMS) specifically focused on Continuous Improvement (CI), system thinking, and big data analytics techniques (adopting AI). Additionally, this leadership role requires operational experience in business financials, functions, and demonstrated ability to collaboratively work across multiple functions to drive change. This role will lead a team that is responsible for driving business analytics, use of QMS toolset with the operating functions, project management of the business transformation projects and leading / implementing appropriate operating cadence for the business.
Responsibilities :
Thi s role is charged to deliver results in 7 primary areas :
- Lead transformation to reinvent and evolve our business.
- Lead strategy to identify and monetize new growth and revenue opportunities leveraging our core competencies and strengths.
- Lead the products & services team and QMS / continuous improvement team.
- Reinvent and transform our field operations network (5,000 branch managers and on-call staff)
- Create vision and excitement . Deliver inspiring messaging with all levels of the organization throughout multiple geographies, strong analytical & financial abilities, strong organizational and research skills, excellent time management, exemplary written and verbal communications, and stellar people leadership capabilities.
- Must be able to plan, executed and deliver business and financials.
- Expertly collaborate with commercial team, products & services team, HLS team, strategic customers, Quest Diagnostics executives, and leaders in all functions with Exam One and across Quest Diagnostics
Other Responsibilities :
Develop operational strategy for the business, drive key initiatives deployment and champion the operating rhythm / pulse of business operationsWork collaboratively with all aspects of the businessOwns the learning, application, and adoption of QMS principle and practices across large portions of the enterprise with the goal of building localized self-sufficiency, sustainability, and scalability of improvement effortsChampions and drives the use of big data analytics tools (adopting AI) to tackle system level problemsCultural change shift from dashboards and analytics towards actions and resultsOwns a portfolio of initiatives such as operational execution that result in large-scale improvement across designated functions and businessesD rive continuous improvement, process management, or system thinking (value stream thinking)F acilitate cross-functional discussions, targeted workshops, and Kaizens to achieve strategic & operational objectivesLeverage Hoshin deployment where appropriate and breakthrough planning ?Demonstrates expertise in driving cross-functional collaboration and business transformation projects using program management principles and tools, and has a strong track record of success leading and influencing at the senior leadership level without direct authority in driving changeActs as a change agent to guide teams toward successWorks with functional and site leaders as a thought leader to create future state improvement roadmaps with clear executable plans that are in line with the business strategies and improvement needsContributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaborationQualifications :
15-20 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Organizational Leadership, or HealthcareBachelors degree required (industrial engineering, supply chain or other technical focus); Masters degree in industrial engineering or related discipline is preferredFormal training in continuous improvement methodologies required (e.g., Lean Manufacturing, TPS, Six Sigma, Total Quality Management, Theory of Constraints)Licensing in Continuous Improvement certified (LSS Master Black Belt or Lean certified, QMS or equivalent business operating systems Certified) is preferredDemonstrated success leading large, complex, cross-functional change initiatives (15 years)Previous experience designing and deploying kaizen culture across medium-to-large organizationsExperience working in such systems as the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System, Thermo Fisher, GE or similarly mature and rigorous lean modelsExpert-level experience using robust, structured problem-solving and designing countermeasures for multivariate problemDemonstrated understanding of continuous improvement, process management, and systems thinkingProven track record of fostering leadership alignment, target setting, and catch-ballPoise and leadership presence when facilitating discussions and leading workshopsExperience managing geographically dispersed teamsDemonstrated ability to develop strong relationships with othersAdvanced data analysis skillsFinancial and Business acumen, must be familiar with financial P&LChange Agent; have the ability to scaleWorking knowledge of Hoshin- Kanri (Policy Deployment) principles and practicesEffective written and verbal communication skills across multiple formats : formal presentations, training material development, meetings, conference calls, e-mails, and memosAbility to handle multiple projects simultaneouslyCompetencies
Problem SolvingListeningDirecting OthersDealing with AmbiguityDrive for ResultsOrganizational AgilityManagerial CourageBusiness AcumenCollaborationEEO :
Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets
