Customer Care Representative I - Remote Work Available

Overview

Customer Care Representative I - Remote Work Available | Tampa, FL

Training Schedule: Monday-Friday 8:30 am-5:30 pm ET; Onsite in Tampa, FL (must be able to train onsite for the first 10 weeks)

Work Schedule: 40 hours per week, shift will be between the hours of 9:00 am - 9:00 pm ET with rotating weekends every 3 weeks; remote position after successful training completion

Anticipated Start Date: October 30

Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies.   

Responsibilities

• Handle all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service. 
• Report laboratory results to clients and patients using established protocols. 
• Document reporting or call history in required format and maintain complete and accurate records. 
• Contact the client to resolve routine matters related to patient testing and result reporting. 
• Report client concerns using established protocols. 
• Provide education and guidance to clients about Quest Diagnostics lab processes. 
• Escalate issues as appropriate using established protocols. 
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

Qualifications

QUALIFICATIONS

Required Work Experience:  

N/A 

Preferred Work Experience:  

Previous medical or customer service background preferred. 

Physical and Mental Requirements:  

• Ability to sit for long periods of time. 
• Repeating motions that may include the wrists, hands and/or fingers. (Typing) 

Knowledge:  

• Proper telephone etiquette to handle customer inquiries. 
• Basic knowledge of operating office equipment. 
• Understand the importance of Quality Service and how it is measured.  

Skills:  

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers. 
• Must be able to work in a team environment. 
• Proficiency in basic computer skills (Word, Excel, Outlook) 
• Ability to multi-task and work in a fast-paced environment. 
• Strong organizational skills. 
• Ability to analyze and solve problems. 
• Good listening skills. 
• Ability to maintain professional and tactful manner in stressful situations. 
• Ability to deal with client information in a confidential manner. 

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.