What are the responsibilities and job description for the Health Plan Account Manager position at Quest Diagnostics?
Overview
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.
The Health Plan Account Manager will retain and grow a book of business by managing day to day service requirement within the designated health plan customer segment and/or region.
This is a field-based sales role.
Responsibilities
- Manage the day-to-day service requirements for each client.
- Retention of the business through service excellence
- Maintains the key operational relationships at the client
- Contributes to the RFP and contracting processes.
- Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications.
- Develops key organizational links to people and functions who can help resolve client problems.
- Collaborate with HP Account Executive partners to ensure alignment on priority service issues.
- Develops financial analysis of denial recovery, contract performance and billing-related opportunities.
- Coordinate medical engagement and policy reviews.
- Coordinate with IT on eligibility and data agreements.
- Coordinate with Commercial reps and marketing.
Qualifications
Required Work Experience:
- 3 years healthcare/payor experience including problem resolution, service management, relationship management
Skills:
- Problem resolution
- Contract compliance
- Customer service
- Excel, Access
- Billing systems
- Payor/industry expertise
- Team-orientation
Education:
Bachelor’s Degree Required
EEO
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
