Manager, Process Improvement

Overview

This position is an entry level role supporting ACL and the regional business transformation team.  It will be responsible for supporting end-to-end analysis business operations and related performance measures.  The role will work with ACL Business Leaders to identify opportunities for profitable growth and driving business transformation while leveraging the Quest Management System (QMS) specifically focused on Continuous Improvement (CI).    Additionally, this role requires operational experience and an understanding of business financials, functions, and demonstrated ability to work collaboratively with functional leaders to drive change.  This role will partner with the regional Business Transformation team that is responsible for driving business analytics, use of QMS toolset and project management of the business transformation projects while working with his/her own manager and functional leaders to implement appropriate operating cadence for the business.

Responsibilities

• Owns the learning, application, and adoption of QMS principle and practices for a particular function within a regional business with the goal of building localized self-sufficiency, sustainability, and scalability of improvement effort within the function.
• Works with functional leaders as well as team members to drive a cultural change shift from dashboards and analytics towards actions and results.
• Owns a portfolio of initiatives (i) strategic business transformation projects, and (ii)operational execution for a regional function that result in large-scale improvement across designated functions and businesses.
• Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking) ​
• Proven track record in facilitating cross functional discussions, targeted workshops, and Kaizens to achieve strategic & operational objectives.​
• General knowledge of Hoshin and breakthrough planning ​
• Demonstrates expertise in business transformation projects using program management principles and tools, and has a track record of success leading and influencing at the mid to senior leadership level without direct authority in driving change,
• Captures, quantifies, and reapplies best-in-class practices within a regional function such as laboratories, Logistics or Patient Services.
• Acts as a change agent to guide teams    toward success.

• Works with local team members to identify and prioritize continuous improvement opportunities for a regional functional business.  Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies and improvement needs.
• Contributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaboration.

Qualifications

Required Work Experience:

• 3-5 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Organizational Leadership, or Healthcare​

Physical and Mental Requirements:

• Demonstrated success leading large, complex, change initiatives (1 years)
• Previous experience as a part of the deployment of a “kaizen culture” across medium-to-large organizations.
• Experience working in the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System, or similarly mature and rigorous lean model.
• Experience using robust, structured problem-solving and designing countermeasures for multivariate problem. 
• Demonstrated understanding of continuous improvement, process management, and systems thinking.
• Proven track record of fostering leadership alignment, target setting, and ‘catch-ball’.
• Poise and leadership presence when facilitating discussions and leading workshops.
• Experience managing geographically dispersed teams.
• Demonstrated ability to develop strong relationships with others.
• Advanced data analysis skills.
• Financial and Business acumen
• Change Agent
• Working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
• Effective written and verbal communication skills across multiple formats:  formal presentations, training material development, meetings, conference calls, e-mails, and memos.
• Ability to handle multiple projects simultaneously.

Skills:

• Excellent written and verbal skills, results oriented, and collaborative. 

Competencies:

• Problem Solving
• Listening
• Dealing with Ambiguity
• Drive for Results
• Organizational Agility
• Managerial Courage
• Business Acumen

Education:

• Bachelor’s degree required (industrial   engineering, supply chain or other technical focus)
• Master’s degree in industrial engineering or related discipline is preferred.
• Formal training in continuous improvement methodologies required (e.g., Lean Manufacturing, TPS, Six Sigma, Total Quality Management, Theory of Constraints)
• Preferred - Continuous Improvement certified (LSS Master Black Belt or Lean certified, QMS or equivalent business operating systems Certified)

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets