What are the responsibilities and job description for the Oncology Key Account Manager position at Quest Diagnostics?
Reporting to and National Business Development Executive Sales Director, the OncologyKeyAccountManageris responsible for account management, retention and growth for an assigned key account(s) in the Oncology specialty.
This is a field based role. The territory encompasses all of Indiana and Chicago, IL.
- Drivesalesgrowthin assigned regional oncology account through targeting new sales opportunities, identifying and closing potential leakage opportunities.
- Ensures customer retention by developing relationshipswithpersonnelat multiple levels of the account including decision-makers, c-suite and other key stakeholders.
- Conduct regular business reviews of service delivery to include logistics, supplies, testing and billing to identify gaps in service.
- Participate with regional sales leaders in developing business plans and value propositions to increase revenue, volume and profitability in assigned account.
- Profile new tests and service offerings.
- Add tests to account EMR and workflows
- Educate key medical and account personnel on all processes and proceduresincludingthetestorder process toensureaccurate andtimelytransactions.
- Implementsfeeincreases orpricechanges; enforces contract compliance.
- Provideimmediatesupport forlesscomplex serviceissues;refertoappropriateresource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
- Maintainknowledge onallconnectivityproducts (e.g.: Quanum, e-reqs) and new tests.
- Work in a matrix environment to drive growth through resources, service, medical and operations.
- Ensures compliance with company polices and government regulations.
- Accuratelyforecastmonthly andquarterly revenue
- Decision-maker and disease specific committee account mapping
- Quarterly business review
- Effectively manage pipeline via Salesforce.com(SFDC)platform
- Complete administrative responsibilities, such as, expense reports, salesreports,andotherbusiness requests.
- Completealltrainings withinassigned timelines,demonstratingproficiency.
- Ensurecompliancewithcompanypolices and government regulations.
QUALIFICATIONS
RequiredWorkExperience:
- Five (5) years of national and or regional large/corporate account management experience in diagnostics, lab and or biotech
- Three (3)yearsof healthcare sales in oncology diagnostics, precision medicine, lab, and or biotech
PreferredWorkExperience:
- National/Regional Account Management for an Oncology diagnostic and or biotech company.
PhysicalandMental Requirements:
- Significant walking in client's facilities; substantial time on laptop computer and in online meetings.
Knowledge:
- Reference laboratory business, Oncology andesoterictests
- Healthcareindustry, payorsand regulations
- Account management and service delivery
- Sales principles and processes
EDUCATION
Bachelor's Degree(Required)
Master's Degree
LICENSECERTIFICATIONS
Valid driver's license(Required)
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
