Quanum Enterprise Application Support Engineer

Overview

This position is primarily responsible for working with customers to provide support for the company’s patient document management system, Quanum ECS (ChartMaxx), including embedded third-party software and hardware.  Quanum ECS (ChartMaxx) is a mission critical, client/server application involving Windows and web user interfaces, document management, workflow, Oracle, Linux servers, and hierarchical storage management.

Responsibilities

• Providing timely and accurate remote support for customers in order to resolve client software/peripheral issues.   This requires advanced trouble-shooting techniques to identify and reproduce customer problem scenarios.

• Configuring/updating client application settings for desired customer functionality.

• Creating and maintaining knowledge base, technical notes, and documenting issues/resolutions in the case tracking system. 
• Consulting with the software development team, internal users, and clients to drive better application performance.

• This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the team lead and other management as required.

   

Qualifications

Education Required:

Knowledge and skills at a level normally acquired through the completion of a Bachelor of Science in Computer Science/Information Systems or equivalent work experience.

Work Experience Required:

• This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the team lead and other management as required.

• Minimum 1-2 years’ experience working with: Microsoft windows operating systems; Citrix; Web-based applications; PC hardware and peripherals (scanners, printers).

Skills Required:

• Ability to read and interpret documents such as procedure manuals.

• Strong analytical skills to assess problems or unusual situations and develop solutions.

• Ability to handle multiple priorities simultaneously.

• Self-directed, with considerable initiative.

Other:  Occasional travel required.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets