Job Description
Job Description
Description :
The Event Installer Lead / Driver is a team and event management, driving, and customer service position, with an emphasis on leadership and accountability. The responsibilities include leading and managing a team of installers, operating box trucks and vans, safely loading and unloading gear, dropping off / picking up crews to event venues. The Driver will demonstrate safe driving skills, remain customer-focused, and display a strong work ethic.
Further responsibilities include setting and striking drape, furniture, and hardware at event venues, working with and as part of a team of installers. Workload varies from 0-30 hours per week based on volume and availability. Installer will demonstrate strong leadership skills by taking the initiative, staying customer-focused, displaying a strong work ethic while on the jobsite and being able to execute consecutive events.
Benefits
- 401k Safe Harbor with Employer 4% match
- Employee Referral Bonus Program
- Potential to go Full Time
- Potential for overtime
- Eligible for annual increases based on performance
- Opportunities for professional growth
Under the supervision of the General Manager and Operations Manager this position's responsibilities include :
Lead and participate in sets and strikes at event venuesLead and manage a team of installersDeliver and pick-up gear / crew to event venuesPreparation for daily scheduled activities both in the warehouse and on-siteLoading and unloading company vehicles at the warehouse and on jobsitesCompleting warehouse tasks after on-site work is finishedDelivering outstanding customer serviceRequired Knowledge, Skills, and Abilities
Prior customer service-related job experience preferred but not required.Ability to lead one or more teams of installers and handle the stresses of multi-job and multi-crew work days.Understanding of hotel / convention docksAbility to execute consecutive events while handling the associated stresses and challenges.Can positively interact with team members and customers on a daily basis and be open to constructive criticism.A great attitude and great customer service skills.Can read, write, speak, and understand English fluently.Must maintain a professional appearance, have reliable transportation, and be punctual.Is able to problem solve and prioritize needs while on jobsites.Is able to handle team dynamics, and customer service issues on a daily basis.Workload varies from 0-30 hours per week based on volume and availability.Requirements :
Driver Requirements :
Possess a valid, unexpired driver’s licensePrior Box Truck / Van driving background and able to drive Quest light-duty vans.Pass Quest-generated written and practical driving tests.Submit to an annual driving record review (No DUIs, etc).This position is required to pass a DOT physical and drug test. Must be able to pass written and practical driving tests.Must be able to drive all company vehicles, including medium-duty trucks (such as 16' box truck).Physical Job Requirements :
Ability to repeatedly lift 62 lbs and work on a step ladder without exceeding maximum weight allowance.Ability to stand or walk for extended periods of time.Mental Demands :
Problem solve and prioritize needs while on jobsites.Do simple math calculations and think logically.Analyze information and perform needed actions to fulfill duties.Able to handle traffic stress, team dynamics, and customer service issues daily.
