What are the responsibilities and job description for the Fraud Analyst position at Quest Financial?
Our client is headquartered in Atlanta and facilitated financial solutions that empower everyday Americans. They are seeking a Fraud Dispute Analyst to join their team! They promote long-term employee growth through ongoing training, lunch & learn sessions, community service opportunities and we make it a priority to promote from within.
Permanent direct hire
Excellent benefits offered including medical, dental, 401k w / match, PTO, etc.
Pay up to $70k
Hybrid (3 days in office)
Fraud Dispute Analyst Duties :
- Research and process consumer disputes on credit card and retail financing platforms
- Ensure all billing error disputes are handled in an efficient and timely manner to meet regulatory, MasterCard, and Visa guidelines
- Accept inbound calls, make outbound calls, and communicate effectively via telephone and email to customers and merchants about the dispute process
- Work directly with merchants and consumers to resolve fraudulent / unauthorized and disputed transactions for retail disputes
- Analyze dispute information and make sound decisions on dispute cases and possess the ability to communicate negative results to customers when necessary
- Maintain records for all dispute cases and resolutions
- Collaborate with the Fraud Team to monitor, identify, and remediate fraud and dispute trends
- Process and review chargebacks and representments using available resources to investigate and resolve disputes
- Supports cross training activities and the ability to work in a team environment
Fraud Dispute Analyst Qualifications :
Salary : $70,000
