Quest Training Center Staffing and Operations Coordinator

Company Overview:
Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

Company Values, Mission, and Vision:
At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.

Benefits:
Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, vision, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment.

Responsibilities

• Provides direct on-floor leadership and support during operating hours to Skill Instructor staff, including assigning tasks/responsibilities, communicating daily activities, assisting with coverage issues, and providing live time feedback
• Continually provides routine feedback to Skill Instructors. Performs formal performance feedback during Introductory Period, monthly and annually timeframes. Facilitates feedback to Skill Instructors from other members of team
• Develops, monitors, and maintains the staffing schedule for direct reports. Updates weekly and/or daily to meet staffing needs. Manages schedule to provide staff time-off to meet correct ratios while avoiding overtime
• Works in partnership with Client Services Coordinator to ensure clients receive continuous active treatment in alignment with Support and Individual Implementation Plans
• Works in partnership with nursing staff to ensure excellence in the delivery of health care services by Skill Instructors
• Works in partnership with behavior/validations staff to ensure correct implementation of behavior plans/procedures and aids during crisis situations as needed
• Recruits, interviews, and hires direct reports. Includes full-time, part-time, and part-time on-call employees. Establishes clear performance expectations with direct reports
• Leads staff training opportunities including new hire (on-boarding) training, in-service topics, and individualized improvement needs
• Participates in the staff grievance process to a satisfactory resolution
• Tracks and maintains records of absentee reports, time-off requests, or other areas affecting the status of the schedule
• Regularly monitors time-clock punches of direct reports and corrects as needed. Completes payroll for direct reports, checks off payroll prior to appointed deadline, and adjusts payroll corrections as needed
• Complete incident report paperwork, investigations, and follow-up as needed
• Oversees risk management activities to ensure a safe environment to decrease staff injuries, client injuries, and decrease first aid and worker’s compensation claims. Ensures work injury documentation is completed correctly and provides modified duty work when needed
• Maintain a presentable, clean, and safe work environment always
• Follow all Quest policies and procedures
• Meet all training/meeting obligations
• Perform other duties as assigned by supervisor

Qualifications

• High school diploma and must be 18 years or older required
• Minimum 2 years supervisory experience required
• Minimum of 1 year experience working directly with individuals with developmental disabilities preferred
• Florida Driver’s License with no more than two moving violations in the past three years
• Able to work in the US and not require Visa Sponsorship from our company now or in the future
• Effectively communicate at all levels, write, and speak English using acceptable grammar, punctuation, and spelling. Understand and follow multiple steps and verbal instructions in English without assistance or supervision
• Organize and prioritize workflow to meet deadlines
• Work independently without constant supervision and complete tasks in a timely manner
• Problem-solve and use good judgement in making decisions
• Conduct self in a professional and courteous manner
• Present a professional appearance as a representative of the community
• Keep information confidential and refrain from gossip, can set appropriate professional boundaries with all staff
• Delegate work to maximize efficiency
• Develop staff for further growth opportunities in the company

Equal Opportunity Employer/Disability/Veterans