Sr. Director of Cluster Programs - A-Sr. Director

Company Overview:

Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

Company Values, Mission, and Vision:

At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.

Benefits:

Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, vision, 401(K) with company match, PTO, life insurance, disability insurance, EAP and student loan repayment.

Responsibilities

• Exhibit mastery of and willingness to complete all skills and job duties of program management and staff whom the position supervises
• Provide leadership, support, and supervision to program management
• Actively participate in Quest’s Operations Team, providing oversight and input to programs across all departments
• Identify and implement best practices in all areas of business
• Track and monitor program outcomes to ensure highest quality services are provided to people served
• In partnership with Program Management and Human Resources, work to ensure adequate staffing and supervision of all employees, proactively addressing any patterns of concern
• In partnership with Program Management and Human Resources, develop onboarding procedures and ongoing training for employees of all levels within the programs
• In partnership with Compliance, ensure all applicable regulatory standards and guidelines are met or exceeded by conducting ongoing internal audits and overseeing implementation of any corrective measures
• In partnership with Program Management, Human Resources and Risk Management, conduct appropriate and comprehensive follow up to all incidents and issues within the program, proactively addressing any patterns of concern
• Act as a liaison to develop partnerships with members of the local community, families, and funding sources to expand opportunities for the people served and facilitate organizational growth
• In partnership with Program Management and Human Resources, oversee systems to evaluate employee performance, retain high performers and develop succession plans in all programs
• In partnership with Program Management and Accounting, oversee annual budget process and monthly financial reports, proactively and creatively addressing and budgetary concerns.
• In partnership with Program Management and referring agencies, proactively work to maintain programs at capacity, filling vacancies as needed
• In partnership with Quest’s Leadership Team, actively pursue opportunities for growth within programs
• Complete other duties and special projects as requested/assigned
  
  

Qualifications

• BA/BS in Human Services or related field required
• 3 plus years’ experience working with individuals with developmental disabilities or related health care field required
• 5 plus years of supervisory experience required
• MA/MS in Human Services or related field preferred
• Communicate effectively; verbally and written
• Independently manage time and effectively prioritize tasks
• Be a proactive team member who is innovative and focused on quality improvements
• Provide superior quality service to both internal and external customers
• Provide leadership and motivate others
• Effectively manage a crisis in a calm manner
  
  

Equal Opportunity Employer/Disability/Veterans