What are the responsibilities and job description for the Field Service Technicians - Seattle, WA position at Quest International?
Now Hiring: AV Field Service Technician
Location: Seattle, WA (Must Reside Locally)
Employment Type: Full-Time
Pay Rate: $29.00 – $33.00 per hour (DOE)
Join Our Team at Quest International
Quest International is seeking a highly motivated and skilled Field Service Technician to join our dynamic team. This is an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment and are passionate about providing exceptional technical support within the medical and industrial imaging, computing, and IT industries.
Position Summary
As a Field Service Technician, you will be responsible for product installations, preventative maintenance, and corrective repairs on A/V equipment in a medical environment. The ideal candidate is customer-focused, flexible, and possesses strong technical acumen.
Key Responsibilities
- Perform product installations and scheduled maintenance on A/V systems.
- Troubleshoot and resolve technical issues efficiently and effectively.
- Provide phone support to clients and fellow technicians as needed.
- Coordinate service availability with operating rooms and accommodate flexible working hours, including after-hours service when required.
- Maintain a high level of customer service and professionalism in all interactions.
- Travel locally up to 80% and out-of-state up to 20% (home on weekends).
Required Skills & Qualifications
- Strong understanding of cable media types (Coax, HDMI, USB, Cat5/6, etc.).
- Experience in servicing electro-mechanical and medical devices.
- Familiarity with AV equipment and control systems, including:
- Audio consoles, power amplifiers, DSPs, video matrix switchers, and video scalers.
- PC interfaces, computer controls, and DVRs.
- Proficient in using service tools such as digital multimeters, vacuum/pressure meters, and frequency counters.
- Capable of physical demands including lifting up to 50 lbs., bending, climbing, and crawling.
- Experience mounting AV equipment (e.g., monitors, speakers).
- Excellent communication and interpersonal skills.
- Strong proficiency in Microsoft Office (Word, Excel).
- Valid driver's license with ability to rent vehicles for travel.
Preferred/Bonus Skills
- A/V and CCTV experience.
- CompTIA A certification.
- Experience with optical products.
- Familiarity with command line, PowerShell, Active Directory/LDAP, and SQL.
- Understanding of wireless networks (Wi-Fi 802.11 a/b/g/n/ac).
- Experience managing own travel and expenses.
Salary : $29 - $33
