Leasing Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

The Operations Manager is a vital role in the community. This position is responsible for assisting reports and collection of rents. The Operations Manager provides quality customer service to the apartment community. This position is responsible for insuring the efficient financial and administrative operation of the Community under the direction of the Community Manager.

MAJOR FUNCTIONS OF THIS JOB INCLUDE:

1. General Office Duties

• Assist the Community Manager in interviewing, screening, hiring, and training of any Potential employee for all positions.
• Assist the Community Manager in orientation, training, and scheduling of all office Personnel.
• Complete file audits to reviews/approve applications
• Create pricing for renewal rates; maintains final approval from Community Manager

2. Administrative

• Assist with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills and handling lease renewals. Manage Accounts Receivable, Accounts Payable and Budgets.
• Assist with creative ideas on how to generate traffic and obtain resident retention.
• Lease apartments that are currently vacant or will be in the future. Secure lease renewals from existing residents. Ensure the community generates a satisfactory cash flow. See Community Leasing below.
• Maintain all financial and budgeted expectations set within the annual budget
• Balance all resident ledgers and reports. Make daily deposits to the bank.
• Verify status of vacant units to confirm that all units are ready to lease and inspect all pre-leased apartments prior to the resident’s scheduled move-in.
• Other functions as necessary.

3. Maintenance

• Responsible for ensuring efficient and courteous response to all resident requests with follow-up calls and excellent customer service.
• Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls. Pick up litter on the Community and report any needs to maintenance team.

4. Resident Relations

• Residents may call or visit in person and will require the Operations Manager to listen respectfully to their requests, complaints, and comments.
• Respond accordingly to rectify the situation after discussing with the Community Manager when required. Ensure consistency with Residents on all matters.
• Write and distribute resident notices as needed.
• Resident Renewals: send out all renewals 120-days prior to expiration of lease, monitor pending renewals weekly, send non-renewals according to policy with approval of Corporate. Distribute and follow-up on renewals daily until finalized. Maintain budgeted renewal percentage year over year.
• Enforce Community Policies.

5. Community Leasing

• Greet prospects and determine needs and wants. Complete guest card.
• Tour Community by showing model or ready vacant apartments. Highlight amenities (i.e., pool, clubhouse, and fitness center) and close the sale.
• Have prospect complete all application paperwork and secure deposit and application fee.
• Update Weekly Activity Status Report.
• Maintain all financial and budgeted expectations set within the annual budget relating to income
• Obtain required information to process applications for approval (i.e., credit check, rental history, and employment verification).
• Once approved by Community Manager, type lease and applicable addendums. Ensure apartment is ready for move-in on agreed date.
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again. If not viable prospect for our community, work to send the prospect to a sister Community to meet their needs without losing them to a competitor.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Review and orient new residents to the community’s specific rules, regulations and policies.
• Maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing, and maintaining positive resident relations.
• Ensure Entrata Dashboard compliance daily

6. Community Marketing

• Update all websites with current availability and pricing.
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums.
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions.
• Assist in placing, removing, and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed.
• Distribute newsletters, flyers, and pamphlets.
• Shop competitors monthly. Keep updated market surveys.
• Suggest specials and/or pricing modifications based on market surveys to stay competitive.

OTHER ASPECTS OF THE JOB:

Operation Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, Community acquisition/disposition, and serving on or participating in company sponsored functions.

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.

EDUCATION AND MANDATORY SKILLS:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Highly proficient computer skill including MS Word, Excel, Outlook, and PowerPoint.
• PMS experience is a plus
• Entrata Property Management Software experience a plus
• Experience with industry-related management and accounting software
• Internet and E-mail Savvy

Excellent Benefits Package Including:

• 5 sick-days and 16 PTO days
• 14 Paid Holidays (Your birthday is included as your own special holiday!)
• Medical-Dental-Vision
• 401K with Employer Match
• Short Term Disability, Life Insurance
• Tuition Reimbursement
• Apartment Discounts

**Full job description available upon offer of employment

Job Type: Full-time

Schedule:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Laurel, MD 20708: Relocate before starting work (Preferred)

Work Location: In person