Resident Relations Coordinator

Seeking someone who is motivated, hardworking, dependable and has the desire to be part of an AMAZING TEAM!

FUNCTIONS OF THIS JOB INCLUDE:

• General office duties.
• Assist in lease transactions by typing leases, gathering applicant history and credit approvals.
• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, maintaining green files).
• Community Leasing.
• Greet prospects and determine needs and wants. Complete guest card.
• Tour property by showing model or ready vacant apartments. Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale. Have prospect complete all application paperwork and secure deposit and application fee. Update Weekly Activity Status Report.
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification).
• Once approved by Property Manager, prepare lease and applicable addendums. Insure apartment is ready for move-in on agreed date.
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again. If not viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Review and orient new residents to the community’s specific rules, regulations and policies.
• Monitor Renewals. Distribute and follow-up on renewals on a daily basis until finalized.
• Write and distribute resident notices as needed.
• Resident Relations.
• Residents may call or visit in person and will require the Resident Relations Specialist to listen respectfully to their requests, complaints and comments.
• Respond accordingly to rectify the situation after discussing with the Property Manager when required. Ensure consistency with Residents on all matters.
• Enforce Community Policies.
• Community Marketing.
• Update all web-sites with current availability and pricing.
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums.
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions.
• Assist in placing, removing and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed.
• Distribute newsletters, flyers and pamphlets.
• Shop competitors monthly. Keep updated market surveys.
• Suggest specials and/or pricing modifications based on market surveys to stay competitive.
• Attendance is an essential job function.

EDUCATION AND MANDATORY SKILLS:

-High School Diploma or equivalent required; some college preferred.

-Proficient computer skills. Position requires a minimum two years experience in Leasing with a proven sales record and excellent Customer Service skills.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)
• Clerical: 2 years (Preferred)
• Property management: 1 year (Preferred)

License/Certification:

• Driver's License and Personal Vehicle (Required)

Ability to Relocate:

• Laurel, MD 20708: Relocate before starting work (Required)

Work Location: In person