What are the responsibilities and job description for the Lifestyle Curator position at Questar Properties?
Job Description
Job Description
Title - Lifestyle Curator
Summary
Mid-Atlantic developer Questar is setting a new standard of luxury high-rise living in Baltimore with the introduction of 414 Light Street – a 44-story residential tower located in the Inner Harbor of downtown Baltimore, offering an exquisitely modern lifestyle, luxury resort service equivalent to a five-star boutique hotel and best-in-class amenities.
Questar is seeking a Lifestyle Curator to join the team of this 394-unit ultra-luxury high-rise apartment building. This position reports to the Director of Resident Services and is responsible for overseeing the requests of residents for the Lifestyle Concierge Program and Health and Wellness Program. A charismatic, socially gregarious, people person is being sought for this “face of the franchise” role. The Lifestyle Curator is 414 Light Street’s lifestyle program and resident’s “ambassador”.
About Questar
Questar is a premier developer and operator of communities in the Mid-Atlantic region, headquartered in Baltimore, that combine innovative architectural designs, high quality construction and legendary community management. For four generations, Questar Properties has been a privately held, family- owned and operated company that takes great pride in each of its projects. We have a deep background in building and development with many decades of proven performance behind us. A vertically- integrated company, we’re involved in every facet of the community-building process. From the initial site selection down to the quality finishing touches of each residence and building, we consider each and every detail to be paramount.
At Questar, our mantra is continual improvement—making each project better than the previous. We are proud of our impressive success rate, our multiple industry awards of excellence, and, ultimately, our ability to create flourishing communities for our residents. Our consistent and reliable business practices have enabled us to garner industry recognition and praise from our residents and partners and achieve growth even during challenging economic times.
The Lifestyle Curator fields resident inquiries and requests and ensures that the highest-caliber customer service is provided at all times. Additionally, the Lifestyle Curator assists in building resident profiles, continually focusing on the resident experience and their overall satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Lifestyle Curator will adhere to good safety practices of prospects throughout the building, including requiring valid identification of visitors and reporting any suspicious activity. The Lifestyle Curator will understand the building safety procedures, security protocols, and how to handle an emergency situation.
GENERAL:
The Lifestyle Curator must maintain a clean, neat and professional appearance as well as a neat, organized, clean and safe work environment, including any office or storage areas assigned. This includes complying with the dress code. The Lifestyle Curator will coordinate multiple functions to most effectively and efficiently accomplish established objectives. The Lifestyle Curator will follow program directives and implemented strategies which align with Questar’s overall mission, vision, and values. The Lifestyle Curator is expected to meet or exceed the needs of all residents. The Lifestyle Curator will continually seek out areas for improvement.
QUALIFICATIONS:
A minimum of three (3) years’ experience in a hospitality or property management organization is required.
EXPERIENCE:
A minimum of three (3) years’ experience in a hospitality capacity required. Strong working knowledge of customer service principles and practices. Strong interpersonal, time management and customer service skills required. Computer skills, including internet, e-mail, MS Outlook, MS Excel, MS Word, and social media navigation. Knowledge of database and real estate property management applications (Yardi, Building Link, Canva) a plus.
REASONING DEVELOPMENT:
A high level of critical thinking and reasoning skills is required. The role requires exceptional interpersonal and problem-solving skills, with a focus on delivering outstanding customer service and hospitality to luxury clientele. Must be adept at finding creative and thoughtful solutions and providing resources to enhance residents’ quality of life, addressing challenges with poise, and fostering a positive and memorable experience for all. Must have the ability to interpret a variety of instructions furnished in written, oral, or diagram form. Must be able to work at a fast pace, perform duties while under pressure and meet deadlines in a timely manner. Must be able to interact and communicate with other associates, residents, visitors and the general public in a professional and pleasant manner.
SPEAKING REQUIREMENTS:
Constant need to communicate both verbally and in writing, with residents, vendors, staff and the general public.
LANGUAGE SKILLS:
Ability to comprehend and compose complex instructions, correspondence, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent writing and composition skills are required.
CERTIFICATES and LICENSES:
None required.
COMPENSATION PARAMETERS:
Compensation for this position will be determined by experience and skill level. In addition to a highly competitive salary, the position will be eligible for annual and periodic performance incentives and bonuses. Questar also offers excellent benefits including full medical, dental and vision benefits commensurate with other employees of the organization. An employer matching 401k retirement plan is available as well as tuition assistance for qualifying course work.
Company Description
Visit https://www.questarproperties.com/careers/ for more information about Questar.
Visit https://www.questarproperties.com/careers/ for more information about Questar.
Job Description
Title - Lifestyle Curator
Summary
Mid-Atlantic developer Questar is setting a new standard of luxury high-rise living in Baltimore with the introduction of 414 Light Street – a 44-story residential tower located in the Inner Harbor of downtown Baltimore, offering an exquisitely modern lifestyle, luxury resort service equivalent to a five-star boutique hotel and best-in-class amenities.
Questar is seeking a Lifestyle Curator to join the team of this 394-unit ultra-luxury high-rise apartment building. This position reports to the Director of Resident Services and is responsible for overseeing the requests of residents for the Lifestyle Concierge Program and Health and Wellness Program. A charismatic, socially gregarious, people person is being sought for this “face of the franchise” role. The Lifestyle Curator is 414 Light Street’s lifestyle program and resident’s “ambassador”.
About Questar
Questar is a premier developer and operator of communities in the Mid-Atlantic region, headquartered in Baltimore, that combine innovative architectural designs, high quality construction and legendary community management. For four generations, Questar Properties has been a privately held, family- owned and operated company that takes great pride in each of its projects. We have a deep background in building and development with many decades of proven performance behind us. A vertically- integrated company, we’re involved in every facet of the community-building process. From the initial site selection down to the quality finishing touches of each residence and building, we consider each and every detail to be paramount.
At Questar, our mantra is continual improvement—making each project better than the previous. We are proud of our impressive success rate, our multiple industry awards of excellence, and, ultimately, our ability to create flourishing communities for our residents. Our consistent and reliable business practices have enabled us to garner industry recognition and praise from our residents and partners and achieve growth even during challenging economic times.
The Lifestyle Curator fields resident inquiries and requests and ensures that the highest-caliber customer service is provided at all times. Additionally, the Lifestyle Curator assists in building resident profiles, continually focusing on the resident experience and their overall satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop rapport and relationships with residents and become familiar with preferences.
- Manages and oversees resident engagement and community events scheduling and execution.
- Answers email and phone requests from residents and follows through in completing tasks to resolve any resident concerns or requests.
- Assists with various departmental requests as they pertain to scheduling events or providing coverage.
- Updates resident messaging via electronic means and displays.
- Provides recommendations for improvement based on resident feedback.
- Participate in social media campaigns by providing content and posting as required.
- Be active as needed during prospective resident tours to showcase health and wellness programming and 414 Light Street’s extensive amenity suite.
- Assists in concierge duties during his or her shift.
- Will be expected to cover for missed shifts by other concierge team members.
The Lifestyle Curator will adhere to good safety practices of prospects throughout the building, including requiring valid identification of visitors and reporting any suspicious activity. The Lifestyle Curator will understand the building safety procedures, security protocols, and how to handle an emergency situation.
GENERAL:
The Lifestyle Curator must maintain a clean, neat and professional appearance as well as a neat, organized, clean and safe work environment, including any office or storage areas assigned. This includes complying with the dress code. The Lifestyle Curator will coordinate multiple functions to most effectively and efficiently accomplish established objectives. The Lifestyle Curator will follow program directives and implemented strategies which align with Questar’s overall mission, vision, and values. The Lifestyle Curator is expected to meet or exceed the needs of all residents. The Lifestyle Curator will continually seek out areas for improvement.
QUALIFICATIONS:
- Experience in customer service in the hospitality industry (luxury multifamily, luxury hotel and/or fine dining restaurant)
- Direct interaction with luxury clientele is mandatory.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Ability to multi-task and adapt to changing priorities.
- Must interact and effectively engage with all levels of employees and external contacts.
- Must work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature, professional manner.
A minimum of three (3) years’ experience in a hospitality or property management organization is required.
EXPERIENCE:
A minimum of three (3) years’ experience in a hospitality capacity required. Strong working knowledge of customer service principles and practices. Strong interpersonal, time management and customer service skills required. Computer skills, including internet, e-mail, MS Outlook, MS Excel, MS Word, and social media navigation. Knowledge of database and real estate property management applications (Yardi, Building Link, Canva) a plus.
REASONING DEVELOPMENT:
A high level of critical thinking and reasoning skills is required. The role requires exceptional interpersonal and problem-solving skills, with a focus on delivering outstanding customer service and hospitality to luxury clientele. Must be adept at finding creative and thoughtful solutions and providing resources to enhance residents’ quality of life, addressing challenges with poise, and fostering a positive and memorable experience for all. Must have the ability to interpret a variety of instructions furnished in written, oral, or diagram form. Must be able to work at a fast pace, perform duties while under pressure and meet deadlines in a timely manner. Must be able to interact and communicate with other associates, residents, visitors and the general public in a professional and pleasant manner.
SPEAKING REQUIREMENTS:
Constant need to communicate both verbally and in writing, with residents, vendors, staff and the general public.
LANGUAGE SKILLS:
Ability to comprehend and compose complex instructions, correspondence, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent writing and composition skills are required.
CERTIFICATES and LICENSES:
None required.
COMPENSATION PARAMETERS:
Compensation for this position will be determined by experience and skill level. In addition to a highly competitive salary, the position will be eligible for annual and periodic performance incentives and bonuses. Questar also offers excellent benefits including full medical, dental and vision benefits commensurate with other employees of the organization. An employer matching 401k retirement plan is available as well as tuition assistance for qualifying course work.
Company Description
Visit https://www.questarproperties.com/careers/ for more information about Questar.
Visit https://www.questarproperties.com/careers/ for more information about Questar.
