QLS Project Manager

Position Overview

The Project Manager reports to the Manager of Operations, as part of Questel's Language Solutions Team, and will run assigned projects on a day-to-day basis. This role is also responsible for successfully organizing, managing, and delivering projects that meet the quality, time, and cost requirements of the clients’ business objectives.

Principal Duties & Responsibilities

• Develop project workflows and identify key steps to ensure linguistically accurate, culturally adapted, and compliant translations; ensure correct workflows are used based on quality and product
• Participate in client meetings for project kick-off, status updates, and post-mortems
• Disseminate project requirements and ensure projects are on time, on budget, to specification, at the agreed level of quality
• Train internal teams on and document client expectations
• Develop a schedule for project completion that accurately allocates the correct resources to the project requirements
• Regularly review the project schedule with the Project Team and revise as needed
• Initiate, plan, execute, monitor, control, and close all inputs and outputs of projects
• Maintain relationships with vendors and coach them on any linguistic issues that arise with their projects
• Establish a communication schedule to update stakeholders including the client and appropriate staff on the progress of the project and account
• Perform quality control measures on projects prior to delivery to clients
• Communicate with clients to understand their needs and requirements related to projects and their account
• Prepare and deliver completed projects to client, or ensure delivery is made to client designees by those deemed responsible
• Develop strong client relationships through excellent communication and client interfacing skills, ensuring client retention through regular communication, customer service and support
• Obtain notarized certifications when required, regardless of location
• Participate in and/or lead process improvement initiatives for the benefit of Operations and the organization
• Foster teamwork by working cooperatively and effectively with others to resolve problems, and make decisions that enhance organizational effectiveness
• Set priorities, develop a work schedule, and monitor progress toward goals
• Keep abreast of relevant industry standards and mentor and train others accordingly
• Work on special projects and other duties as assigned by management
  
  
  

Qualifications & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s degree or equivalent work experience and a minimum of five (5) years as a Project Manager required. Professional translation experience or other similar language industry experience, or any combination of education, experience and training which provides the following knowledge, skills and abilities:

• 5 years’ experience as Project Manager
• PMP certification preferred
• Excellent analytical, organizational, written, and verbal communication skills using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous and cooperative manner when dealing with others
• Demonstrated skills in project management, negotiations and problem-solving
• Outstanding planning, scheduling, and coordination skills
• Highly developed interpersonal skills and dynamic presentation skills
• Willingness to occasionally manage and deliver projects during non-standard hours
• Detail-oriented, organized, thorough, accurate, and able to work quickly and steadily in a focused manner
• Able to effectively multi-task in stressful situations
• Proficiency in Microsoft Office – advanced Excel skills a plus
• Able to synthesize data for use in reporting and decision-making environments
• Able to deal with frequent change, delays, interruptions, and unexpected events
• Strong ability to multi-task, prioritize, and work independently with minimal supervision and as part of a team
• Complete heavy workload within an established time frame
• Strong analytical, troubleshooting, problem-solving, and decision-making abilities
• Fluent in English
• Fluency in a foreign language or skilled in translation industry
• Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
  
  
  

Supervision Received

Supervision is provided by the Manager, Operations

Supervision Exercised

None

Physical/Sensory/Mental Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to move between floors to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
  
  
  

Additional Requirements

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Questel

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.