Systems Engineer

NOTE:  This is a hybrid position with the expectation to work 2 days in the office and 3 days remotely each week.  

Position Overview:

Reporting to the Director, Technology & Support, and as an integral part of Questel’s Global Information Technology department, this role is responsible for designing, building, and supporting an enterprise production and DR environments that hosts a variety of on-premises and cloud-hosted infrastructure – including Management, Design, Maintenance of physical datacenter equipment and systems in the Wilmington, DE and Ashburn, VA locations.  In addition, the role will coordinate with other Questel IT resources on a global level for support, maintenance, security, and auditing of existing and new systems, in both on-premises and cloud environments. 

Questel's mission is to facilitate the development of innovation in an efficient, secure and sustainable manner. Questel provides an integrated platform of software and services to meet all intellectual property and innovation management needs. With more than 6,000 customers in 30 countries, Questel is a leader in IT expertise that is recognized worldwide and is reflected in all of its offerings. At Questel, our employees, based in Europe, North America, China, Japan, India and many other countries, are the main stakeholders of the company. This is reflected in the high level of team involvement, collaborative processes and short decision paths. Our company, supported by first-class investment funds, and based on strong values of entrepreneurship, respect, and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility. 

Technology environment: 

To support our numerous distributed projects and our strong international growth, our infrastructure relies on the latest technologies available on the market to optimize the data centers we operate in France, the United States and Asia. Our strong technological culture and our total mastery of the technical environment give us great freedom of choice, and an exciting environment in constant evolution. 

Principal Duties & Responsibilities:

• Maintain and upgrade current IT infrastructure, including servers, network, storage, desktops, cloud, DR environments, including (but not limited to):
• DataCenter Support and systems configuration (cabling, network infrastructure, servers, routers/switches etc.)
• Virtualization, and Enterprise Storage management
• Technical planning, documentation, and project management
• Server/Device security hardening
• Design, implement, and test new and replacement enterprise systems and infrastructure
• Troubleshoot software and hardware-related issues involving daily interaction with staff
• Assist with supporting and designing, documenting, and testing backup and DR/BCP strategies
• Be on-call for after-hours systems issues to support international offices activities – 24/7 availability
• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s degree or any combination of education, experience and training which provides the following knowledge, skills and abilities:

• 5 years professional Information Technology or other similar industry experience required 
• Strong knowledge of computer server hardware components and maintenance (video cards, motherboards, RAM, CPUs, hard drives, servers 
• Dell server hardware, and remote management systems in general 
• Virtual hosting technologies (VMware (ESXi and vSphere 8.0 and above), Hyper-V, and KVM) 
• Strong knowledge of Windows (10, 11, 2012 R2, 2016, 2019 ), (Mac OSX, and Linux (CentOS) systems experience a plus), and integrating them into Virtualized and Windows-based AD and Azure networks 
• Experience with Citrix XenDesktop/Xenapp/Netscaler VDA/VDI products 
• In-depth understanding of the maintenance and administration of Active Directory/Azure based LDAP domains and components (DNS/DHCP, Group policy, SCCM/WSUS) 
• General LAN/WAN and internet connectivity, troubleshooting, and documentation 
• Supporting SNMP network monitoring and reporting type products 
• Server/Device security hardening 
• Demonstrated skills in project management, negotiations and problem solving 
• Ability to effectively multi-task in stressful situations 
• Ability to work independently with minimal supervision and as part of a team 
• Complete heavy workload within an established time frame 
• High motivation, willingness to take initiative and complete assignments 
• Participate in a culture of responsiveness to strengthen relationship and ensure the needs and time of others are met and respected 
• Mentoring of junior team members 
• Exceptional analytical and problem-solving skills 
•  Excellent written and verbal communication skills 
• Ability to discuss highly technical concepts to a variety of audiences, including executive level and technical decision-makers. 
• Fluent in English 

Preferred Skills:

• Experience with ITIL frameworks, SLA’s, and concepts around services 
• Relevant Industry Certifications (Microsoft, VMware, Citrix) 
• Experience, knowledge configuring and supporting routers, firewalls, switches, NAS systems: 
• Networking (Cisco, Extreme), Firewalls (Cisco ASA, Sonicwall, Fortinet), Storage (Netapp) 
• Configuring and maintaining network monitoring and security products (SIEM, IPS/IDS, Vulnerability scanning/testing, and Antivirus systems) 
• Experience with management and maintaining of Azure and/or AWS Cloud Environments 
• Containerization and Container technologies (Docker, Kubernetes, VMware Tanzu) 
• Experience with SOC2/ISO 27001 auditing, or other standards-based auditing certifications 
• Fluency in a second language, other than English, is preferred but not required 

Supervision Received:

Supervision is provided by Director, Technology & Support

Supervision Exercised:

No direct reports

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Physically able to rack/stack and maintain servers, routers, switches, and other systems
• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questel is an equal opportunity employer.  All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.