What are the responsibilities and job description for the Trademark Services - Subject Matter Expert (m/w/d) position at Questel?
⭐Your next adventure awaits here⭐
As part of our Client Solution Global team, you are responsible with supporting the development of our technical, legal and business expertise on our SaaS and service solution offering. You are the main point of contact to support our sales engagement with our key clients which range from SMBs’ to Fortune 500 accounts.
The focus is to support our Clients in their Portfolio Management requirements.
Your main responsibilities:
- Drive internally the business proposal:
- Raise the knowledge on the offering of the sales team (KAM, lead gen) and all client facing personal at Questel
- On boarding training for new Sales Executives
- Supports the group's strategic priorities in coordination with Team Manager
- Ensure a continuous training programme on the solution offering to the sales teams, especially on new features and changes in the offer
- Prepare and update Sales Enablement Kits in coordination with Team Manager
- Develops and adapts the strategy according to client feedback/needs
- Facilitate sales on the service line assigned:
- Provide technical and business expertise during meetings with prospects / clients
- Prepare and present business cases
- Help understand customer needs
- Provide advice and counsel during negotiations
- Be proactive in planning and defining prospecting targets
- Support the drafting of commercial proposals with a stronger involvement on complex projects, multi bundle-services or consulting and calls for tenders
- Follow-up on opportunities: joint follow up and monitoring of the progress of discussions with the Sales Team
- Provide clients’ feedback to the Global Trademark Solution Team to improve the offer and the sales process and profitability
- Act as a link between the sales team and the Global Trademark Solution Team : liaise with Operations and other internal stakeholders (Sales Admin, legal, finance) to facilitate efficient
and successful client onboarding - Support our Marketing engagement: client events - pitch support, fire-chats, webinars, conferences/shows etc.
The perfect match…
Our ideal candidate is a Trademark/Legal Specialist, with a solid service and customer facing experience.
Other key qualities include:
- being highly reactive and proactive with internal and external customers
- having excellent oral and written skills, as well as an experience in training and presenting to customers and at conferences
- Fluency in English and German
Personal attributes
- Autonomy
- Time management
- Flexibility to travel (up to 25%)
- Enjoy working and active listening
- Good relations / Facilitator
- Excellent communication and team work skills / charismatic
Join Questel, a growing international group, and live a great human adventure!🤝
What we have to offer…
- Full-time, permanent position
- Best of both worlds: dive into agility and growth in a dynamic setting, supported by structured onboarding and continuous learning for your success!
- Thrive in a flat hierarchy that champions courtesy, honesty, and courage.
- Compensation: competitive package including a very attractive uncapped commission plan
- Work with a diverse range of prestigious international clients (Fortune 500, CAC40etc.)
- International teams: offices in the USA, EMEA and APAC
📍 Job Location: Munich or full remote in Germany or France
