What are the responsibilities and job description for the Desktop Engineer position at Questeq?
**About Questeq**
We stand for quality and possess the tools to make a real impact. Our technology teams bridge the gap between technology and curriculum, driving innovation in the classroom.
**Job Description**
The Technology Solutions Analyst will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools used throughout the educational institution.
**Essential Functions**
- New computer setup, including imaging, software installation, hardware upgrades, and troubleshooting.
- Problem identification and resolution with a focus on help desk ticket resolution.
- Developing desktop strategies and configuration alternatives to best meet customer needs.
- Creating and maintaining standard workstation images for desktops and laptops.
**Specific Technology Skills/Experience**
- PC Security Administration/Update experience.
- Active Directory experience.
- Mobile device experience.
