Network Administrator (In Office Only)

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Network Administrator (On-Site) will join the talented team at the Athens Area School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.

RESPONSIBILITIES:

• Provides network infrastructure support for a school district environment comprised of multiple locations.
• Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
• Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
• Establishes redundancy methods and failover procedures for the virtualized environment.
• Establishes and conducts backup procedures for all server instances and core data repositories/databases.
• Administers all active directory and domain level contexts for computers, groups, and users.
• Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
• Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
• Installs, configures, monitors, and maintains network protocols, and addressing.
• Maintains Internet connectivity and provisions access to publicly accessible services.
• Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
• Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
• Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.

KNOWLEDGE AND SKILL REQUIREMENTS:

• A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
• Excellent prioritization and project management skills
• Microsoft Active Directory & Group Policy experience
• Microsoft SCCM experience preferred
• Microsoft Cloud Technologies including Azure and EMS are desirable
• Experience with IP routing and bandwidth management
• Wireless network experience
• Microsoft Windows 10 and above experience
• Endpoint deployment experience
• Sharepoint Experience highly desirable
• Good written and verbal communication skills
• Excellent customer service skills
• Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
• Proven technical experience in Hardware and Software rollouts
• Willingness to learn and take direction

EDUCATION/TECHNICAL CERTIFICATIONS:

• Bachelor's or Associate degree in technology related field (Highly desirable) or equivalent experience
• Industry certifications (CNE/MCSE/Network /ITIL 3.0) highly desirable
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
• This is a full time position offering medical, dental, vision and a 401K with company match