What are the responsibilities and job description for the VP of P&C Operations position at Questpro?
- Location: Addison, TX
- Type: Questpro - Contingent
- Job #21032
Your duties will be to direct and lead the service team to build a top performing service platform with a principal focus on commercial property and casualty for auto dealerships.
Responsibilities Include, But Are Not Limited To
- Build a cohesive and high-performing service team aligned with the company's mission and values.
- Hire, train, and manage client service personnel.
- Create and maintain training programs for both the client service team and sales team.
- Foster a positive culture within the service team.
- Collaborate with internal teams (Accounting, Business Analysts, HR) to streamline internal processes and improve efficiency.
- Assist the account service team in resolving client issues during the policy period.
- Act as a liaison between the sales team and account servicing team.
- Collaborate with sales leadership to enhance processes and efficiencies.
- Actively develop and implement policies and procedures to enhance team efficiency.
- Maintain and strengthen relationships with carriers and underwriters.
- Monitor policy expirations and ensure timely processing of renewals.
- Ensure partners receive accurate and high-quality data for quoting purposes.
- Oversee compliance with all regulatory requirements and ensure adherence to industry standards.
- Respond to client inquiries, addressing issues that escalate beyond the account service team.
- Enhance client satisfaction and service delivery through effective leadership and operational excellence.
- Provide strategic and tactical insights to maximize customer relationships and enhance service delivery.
- Develop and enforce SOPs and timelines to ensure all guidelines are met consistently.
- Manage expenses and overhead for Property & Casualty operations.
- Bachelor’s Degree in Business, Insurance, Risk Management, or a related field (an advanced degree like an MBA can be a plus).
- Relevant industry certifications such as CPCU (Chartered Property Casualty Underwriter), ARM (Associate in Risk Management), or CIC (Certified Insurance Counselor).
- 5 years of experience in the P&C insurance industry, preferably with a focus on the auto dealership sector or commercial lines.
- Any leadership experience in managing teams, driving strategy, and achieving growth in a brokerage setting would be a plus.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Outstanding communication and organizational skills.
- High level of integrity.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in process improvement and project management.
- Experience in client relationship management and team dynamics.
- Ability to work in office 3 days a week.
