About us

Queue-it is a tech scale-up that helps the world’s biggest brands manage their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for billions of users.

Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 40 countries with offices in Denmark, the U.S., South Korea and Australia.

The Role/Responsibilities

• Develop and manage medium to large client portfolios, handle expansions, downscale, cancellations and proactively try to win back relevant lost customers and thus deliver or exceed the target quota
• Responsible for the full sales cycle and contract negotiations on your assigned accounts.
• Build and nurture relationships across accounts to solidify our partnership and commitment to the customers by proactively engage with them with relevant content / improvement suggestions
• Ensure that customers derive maximum value from their investment in Queue-it, by analyzing their account health using customer usage data, health indicators and renewal dates to identify growth opportunities, key account improvement plays and risks to customer achieving goals
• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Queue-it features and associated business benefits to address their needs
• Record communications and customer updates into CRM, and share findings from customer base across the organization, from sales and marketing to solutions and development
• Aid in product design and product development
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Partner cross functionally with the technical engagement and sales team to foster client relationships, manage deliverables, and mitigate risks
• Analyze customer accounts, including identifying churn signals as well as new needs and potential growth opportunities
• Develop and execute on strategic planning to increase client retention
• Conduct client reviews, track key performance data, present product roadmaps, and ensure client satisfaction
• Educate clients on Queue-it software and features

Qualifications

• 3-5 years of previous professional experience (preferably in a client facing role)
• Previous experience of exceeding customer expectations and achieving KPI’s
• Prior experience working for a SaaS organization or within the IT industry (preferred but not required)
• Knowledge of customer success initiatives and retention strategies
• Proficient business acumen
• Experience in contract negotiations on all business levels a plus
• High school diploma

About you/We are looking for someone with:

• Excellent communication skills both written and verbal (listening, engaging, confidence, appropriate tone/inflection)
• Multi-tasking and prioritization
• Excellent customer service

Why Queue-it is a great place to work:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to empower others find theirs. In a company with 50 nationalities, you will be able to enjoy a truly intercultural and inclusive environment.

Pay range: $60,000-$75,000/annually

Benefits overview

• Affordable medical, dental, and vision insurance, effective the first day of employment
• Health Savings Account (HSA) with company contributions
• Flexible Spending Account (FSA) – health care, limited-use health care and dependent care options
• 401(k) savings plan with company contributions, offering pre-tax and Roth options
• Company paid basic Life and AD&D insurance
• Employee Assistance Program (EAP)
• Option to enroll in the following: supplemental life insurance and AD&D insurance, spouse or domestic partner life insurance, child life insurance, supplemental ad&d, short- and long-term disability, critical illness insurance, hospital indemnity insurance and accident insurance
• 24 weeks paid leave in connection with birth and adoption of a child, must be employed nine months at the time of leave start
• 9 Paid Holidays
• Paid Time Off
• $75 monthly cell phone reimbursement, if a company provided phone is declined
• $60 monthly parking allowance, must come into the office three times a week each month, to receive

About the office

Located in the heart of Minneapolis, Queue-it offers modern amenities, collaborative spaces, and quiet zones to suit all work styles. Plus, free entry to an in-building gym, access to the skyway system with numerous lunch and shopping options, a beverage-stocked fridge, company provided onsite lunch every Tuesday, and plenty of snacks to keep you fueled through the day!

Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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