What are the responsibilities and job description for the Customer Service Support Specialist position at Quevera LLC?
Job Description
Job Description
Job Description :
Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting chall enges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.
HIGHLIGHT'S OF WORKING FOR QUEVERA :
Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore / DC area by the Washington for 2025 for the 5th consecutive year!
Excellent Quevera's Benefits :
Medical / Dental / Vision (100% Employer Paid Medical Plan)
Short / Long Term Disability (Employer Paid)
Life Insurance (Employer Paid)
Yearly $5,000 towards education / training / certification.
Employees are in control of their career path through our Career Pathway Program .
Employer paid Company Vacation Package for you and a guest !
Retirement :
Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!
REQUIRED - MUST have a current TS / SCI Polygraph clearance to apply for role. Only those with a current TS / SCI with Poly clearance will be considered.
Expert
Required Experience :
- Demonstrated experience in customer service
- Demonstrated experience in technical support service
- Demonstrated experience in system administration for Windows and Linux systems
- Demonstrated experience trouble-shooting hardware, telephony, and video
- Demonstrated experience deploying and testing hardware and software
- Demonstrated experience using an enterprise ticketing system
- Demonstrated experience working with Windows Operating Systems
- Demonstrated experience working with Linux Operating Systems
- Demonstrated knowledge of LAN / WAN architectures and troubleshooting
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others
Desired Experience :
Billet Rate Information
Quevera is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law #LI-AA1
Salary : $5,000
