What are the responsibilities and job description for the Field Support Specialist II position at Quevera LLC?
Job Description:
Quevera is seeking a Field Support Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.
HIGHLIGHT'S OF WORKING FOR QUEVERA:
Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!
Excellent Quevera's Benefits:
Medical/Dental/Vision (100% Employer Paid Medical Plan)
Short/Long Term Disability (Employer Paid)
Life Insurance (Employer Paid)
Yearly $5,000 towards education/training/certification.
Employees are in control of their career path through our Career Pathway Program.
Employer paid Company Vacation Package for you and a guest!
Retirement:
Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!
REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.
Duties and Responsibilities:
RIS I has an opening for an IT Field Support Specialist II to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs
Required Experience:
Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security Certification.
Equivalent education and experience: Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field.
Must have one of the following 8570 certifications: A CE, NET CE, SSCP prior to starting on contract
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Must be able to drive company vehicle.
- Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1
Salary : $5,000
