What are the responsibilities and job description for the Weekend Crew Manager (Water Mitigation) position at Quick Dry Restoration of Idaho LLC?
Company Overview:
Quick Dry Restoration is a leading provider of restoration services, dedicated to helping clients recover from property damage due to water, fire, mold, and other disasters. Backed by Guardian Restoration Partners, we pride ourselves on delivering exceptional service and supporting our customers during their time of need. Our passionate and dedicated team is excited to bring their expertise to the rapidly expanding Quick Dry network.
What We Need:
We are seeking a talented and driven Weekend Manager to join our team and play a crucial role in ensuring seamless operations and exceptional customer service during weekend hours. This position will oversee weekend operations, manage on-call staff, and serve as the primary point of contact for clients and technicians. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a commitment to delivering top-notch service in a fast-paced environment.
Key Responsibilities:
- Operational Oversight: Manage all weekend operations, ensuring efficient and effective service delivery.
- Team Leadership: Supervise and coordinate on-call technicians, providing guidance and support as needed.
- Customer Service: Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Emergency Response: Coordinate and manage emergency response situations, ensuring timely and effective action.
- Scheduling and Dispatch: Manage technician scheduling and dispatch, optimizing resource allocation.
- Documentation and Reporting: Maintain accurate records and generate reports on weekend activities.
- Quality Control: Ensure all work performed meets Quick Dry's high standards of quality and customer satisfaction.
Key Competencies:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving and decision-making abilities.
- Ability to work independently and manage multiple tasks.
- Strong organizational and time-management skills.
- Ability to remain calm and effective in high-pressure situations.
Key Attributes:
- A proactive and hands-on approach to management.
- Ability to thrive in a dynamic and fast-paced environment.
- Strong commitment to customer service and satisfaction.
- Ability to build and maintain positive relationships with clients and technicians.
- Results-oriented with a focus on achieving operational excellence.
- High level of integrity and professional ethics.
- Reliable and dependable.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Minimum of 3 years of experience in a management or supervisory role, preferably in the restoration or service industry.
- Strong knowledge of restoration processes and procedures (preferred).
- Proficiency in scheduling and dispatch software (preferred).
- Excellent communication and customer service skills.
- Valid driver's license.
Total Rewards:
Quick Dry Restoration offers a competitive compensation package and opportunities for professional growth, including health, dental, and vision insurance, a 401(k) retirement plan with company match, and Paid Time Off. We are committed to fair and equitable compensation practices. The compensation for this position will depend upon an individual's skills, experience, qualifications, and other relevant factors. Compensation will include a competitive base salary, sales commission, and performance-based bonus.
This role is located in our Nampa, Idaho location.
