IT Field Technician

Get ready to dive into the thrilling world of technology as an IT Field Technician at Quick Quack! We're on the lookout for a tech-savvy superstar who can maintain IT equipment across our Quick Quack locations and install cutting-edge systems and hardware at our exciting new sites.

As a member of our Field Tech team, you'll be at the forefront of Quick Quack's incident management process. You'll ensure that our internal service level agreement (SLA) requirements are not only met but exceeded on a regular basis. How? By swiftly responding to submitted incidents, conducting field audits, and successfully completing assigned IT projects. We rely on you to keep our operations running smoothly!

Essential Duties and Responsibilities (Other Duties may be assigned to meet business needs):

• Work in a highly collaborative team environment with an open communication culture
• Help identify systemic problems and work with engineering to create solutions
• Communicate clearly with non-technical team members and train as needed
• Install wash site network system including running cable, terminating connections, equipment installation, wireless tuning, network configuration, and optimization
• Administer, setup and install point of sale hardware and software
• Test and configure PC software and maintain and repair hardware and peripheral devices
• Administer software deployments on mobile platform (Apple iPad)
• Organize and schedule hardware upgrades and maintenance
• Ensure that installations are performed according to specs, budget and time requirements
• Ensure that stores are maintained to Quick Quack standards in all regions
• Track hardware inventory, and ensure replacements are made as necessary
• Create technical and non-technical documentation to assist in managing and supporting IT systems.
• Communicate updates to operations leaders.
• Participate in a weekly on call rotation for emergency repairs.
• Dispatch or coordinate with team to facilitate emergency repairs.
• Other Duties may be assigned to meet business needs.

Qualifications and Requirements:

• Great problem solving skills
• Excellent communication skills
• Customer-oriented and cool-tempered
• 1-2 years experience installing computer and networking equipment
• Self-motivated and organized individual
• Proficient with all versions of Windows
• Knowledge of LAN/WAN networks, TCP/IP protocols, general network technologies, & ethernet wiring standards
• Ability to work high energy team environment
• Outstanding diagnostic, problem solving, and analytical skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve intermediate technical issues
• High school diploma or equivalent
• As driving a company vehicle between our stores is a regular activity, the person is expected to have a valid state driver’s license and maintain a clean driving record.

Work Environment and Physical Demands:

Person will work in varying conditions from inside a conditioned office environment to near loud car wash equipment to outdoors in the sun. The person may be expected to lift up to 50 lbs or more with assistance. Person will be expected to frequently use a ladder to install out of reach items. Given the dispersed regions the person is expected to oversee, regular travel is expected and may reach upwards of 30% of the scheduled time. During peak times, travel may exceed 30%.

Company Background

Quick Quack Car Wash is changing the game with over 190 locations in the western US! From being named "the Innovative" car wash in the industry to being recognized for our eco-friendly practices, we're leading the pack.

At Quick Quack, we've created a dynamic and talented team who lives and breathes our values:

• Team Excellence - We foster a culture of trust, respect, and accountability where successes are celebrated, and ideas are openly shared.

• Operational Strength - Our team takes pride in constantly striving for improvement, from our personal skills to our code.

• Leadership in Action - We believe that every team member is a leader, with individual goals aligned with the company's mission.

• Industry Experts - We invest in our team's growth, from technical and personal advancements to becoming knowledgeable about our products and services.

• Customer Commitment - Our team is dedicated to delivering the best customer experience through friendly and helpful communication. Each team member is a key part of Quick Quack and strives to provide the best of the best in the car wash industry.

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