What are the responsibilities and job description for the Lead Store Operations Manager position at Quick Quack Car Wash?
Job Description
As the full-time Assistant Store Leader at Quick Quack Car Wash, you play a pivotal role in driving business strategy and overseeing daily store operations.
About This Role
- You will be responsible for training and coaching your team to deliver exceptional customer experiences, ensuring they consistently meet sales goals and operate with operational excellence.
- Ambassador of our company values, you will embody Smart, Kind, and Driven principles, setting a positive example for your team.
Key Responsibilities
- Support the Store Leader in hiring and developing Team Members, focusing on building high-performing teams.
- Coordinate day-to-day tasks and workflows, providing guidance and direction to Team Members as needed.
- Collaborate with the Store Leader on employment actions, adhering to company policy and maintaining a fair and supportive work environment.
- Monitor store performance, identifying opportunities to boost productivity and efficiency.
- Assist customers with queries or issues, ensuring timely resolution.
- Maintain accurate cash handling at POS registers, upholding high standards of accountability.
Requirements
- Demonstrated leadership and communication skills, fostering effective teamwork and collaboration.
- Exceptional customer service skills, delivering personalized support and creating a welcoming atmosphere.
- Ability to read, count, and write accurately, maintaining precise records and reports.
- Flexible schedule, including weekends and holidays, to meet business demands.
- Professional appearance and demeanor, adhering to dress and grooming standards.
- Capacity to delegate tasks effectively, empowering team members to take ownership and drive results.
Competencies
- Planning & Organizing: You excel at maximizing car volume, building customer loyalty, and driving memberships through best-in-class guest experiences.
- Business Acumen: You contribute to the store's financial success by analyzing trends and reporting, informing strategic business decisions.
- Inspiring Others: You motivate and inspire your team through Quick Quack's core values, fostering a positive and productive work environment.
- Execution: You clearly communicate expectations, monitor outcomes, and ensure adherence to company policies and procedures.
- Delegation & Empowerment: You provide clear guidance, involve team members in planning, and hold them accountable to customer service standards.
- Selecting Talent: You prioritize recruiting strong talent to meet business needs and maintain a well-staffed store.
- Building Talent: You develop your team to deliver outstanding service, preparing them for future growth and opportunities.
- Coaching: You provide real-time feedback, 1-on-1 coaching, and individual development plans to enhance team performance.
- Decision Making: You seek data-driven insights to inform rapid and well-informed decisions, improving store results.
